No access to the portal even after role assignment. My manager assigned roles, API Developer, Customer User and Customer Administrator
Forum Posts
Hello,Anyone ever have an issue on the CSPC when adding a credential and it won't work? I added a new SSHv2 credential for a specific device and it fails. When I login to the CSPC via ssh, and then ssh to the device, it works, but when it runs from...
Resolved! Unable to access the SNTC portal
When I try at access the SNTC portal thru Firefox or Edge, it takes me to the page momentarily and then loops me back to the registration page. I have had my account approved since MAR 15th. Any assistance would be greatly appreciated.CR Party ID: ?C...
When I try at access the SNTC portal thru Firefox or Edge, it takes me to the page monetarily and then loops me back to the registration page. I have had my account approved since MAR 15th. Any assistance would be greatly appreciated. CR Party ID: ?C...
Hi, I am trying to setup SMTC, however when I go to register I am being re-directed and told I already have access then it adds me to, and lands me to another portal, I was removed from this 2nd portal and re-added as a DA to our Portal, but its stil...
When I try at access the SNTC portal thru Firefox or Edge, it takes me to the page momentarily and then loops me back to the registration page. I have had my account approved since MAR 15th. Any assistance would be greatly appreciated.CR Party ID: ?C...
Resolved! Device grouping in CSPC
Hello,Is there a way to group devices in CSPC? For example, we have a network devices and a group of Data Center devices. I would like to group all the data center devices into a separate group for ease of accessibility and distinction. I tried for d...
Hi TeamI wanted to add a new user but got the error message User is already associated to another company. any help is welcome. kind regards Martin
Hi,I'm having a problem generating a Collector Certificate. I keep getting the message "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." May you please help? My CCO ID is luis-m-deslandes[at]te...
Resolved! SNTC Portal Login Issue
Hi,I've tried to register for the SNTC portal, but I just get the following:I've tried in multiple browsers, without any success.How do I troubleshoot this further as I'm looking access to generate a new certificate for a Collector Appliance.Thanks,J...
Hello, we need to reset our GUI Admin password and the security questions are wrong/not working.We also need our CCO admin changed to another account. We have access to the CLI via admin, root etc, just not the GUI.
Dear Cisco,Please, are you able to explain us more about the messages that we can see in our SNTC portal:1. Inventory - Inventory by sites - Installed-at Site - “Site verification required” attached picture SNTCP -12. Contracts - Covered - Reason - "...
We are aware of BUG CSCwh61855, but even though I subscribed, I am not receiving any feedback from Cisco. The ideal would be information on the origin of the problem, and a forecast of normalization. In fact, I received information that normalization...
In Smart Net total Care Portal https://services.cisco.com the portal was working after the onboard process. Was able to use the left menu to navigate between contracts and inventory from what CSPC was collecting and uploading. Now the page is loade...
Resolved! SNTC Portal does not show any data
Hi experts,I am able to login to Cisco Smartnet Total care service but nothing is being displayed, previously i used to see all my inventory but as of late nothing is being shown.Kind Regards,Luis Deslandes
