I am trying to delete a collector in the SNTC portal but it is not possible, could someone support me? Regards!
Forum Posts
I would like to perform API calls from a MuleSoft application to our Cisco PSS Collector. However, I have only found limited documentation regarding the built-in XML API Console from the GUI. Could you please provide the necessary requirements to ena...
Hello, is there a migration guide for 2.11? I have found references to it but cannot locate the actual document. We are on 2.10 still and I would like to get us upgraded to 2.11.Thank you
Hi, I was wondering if with my account that is ADMIN, Can I asssign other accounts as delegated admin? and if so, how could I do it? They need access to service.cisco.com - Smart Net Total Care
Hello! My customer is having issues giving us access to service API's. They follow the guide, enter our CCO ID and email, but the check boxes in the attached customer's screen shot are not selectable. Thank you
Our CSPC started having failed upload since Sept. 29, 2024 due to Internal Server error causing outdated inventory reports in SNTC. How do we sort it out?We also wanted to perform software update but it says server down. Is this related? What could b...
I would like to understand how the vulnerability reporting works in SNTC. Lately, I have been noticing something strange. Not sure, if it is a reporting issue or something that I am missing. For instance, the SNTC is reporting the following vulnerabi...
Hello, I am trying to access to the Cisco Services Access Management and it says "You are not authorized to access this resource", but I was able to access last week, my account is already a Customer Administrator, I have access to services.cisco.com...
Hello team! Over the last few months (12 months) we've noticed that the collector in the reports is providing incorrect information.In the Product Alerts Report, the Collector has been showing equipment with a different software version from the Inve...
Resolved! CSPC timesync and NTP issue
We are seeing our CSPC server (v2.11) attempt to hit public NTP servers. I tried setting the NTP servers via the Web UI, but no joy.Using the CSPC CLI as 'admin' I am unable to setup NTP. I get the following:admin# show timesyncAutomatic timesync is ...
Hi, The problem above persists now for 7 days since I first reported it. Is there any other channel to raise Cisco's awareness on this and possibly get some kind of response? Maybe even an estimate as to when the reporting would be available again....
Want to know if Cisco API console @https://apiconsole.cisco.com/ has support for PSS CSPC? We would like to perform API calls from a MuleSoft application to our Cisco PSS Collector, and want to know if we can do this via Cisco API console.
Title says it all. Portal reports error 413. I have tried Chrome, Firefox and Edge. With cookies deleted. Same result. Any ideas? br, mika
We recently obtained a new SmartNet contract and I was instructed to use the SNTC to view and mange our SmartNet devices. https://services.cisco.com/I was provided these resources which I have reviewed and followed.https://www.cisco.com/web/smartserv...
Hi, When I'm trying to register SNTC Portal, I got the error message as followed: Your user profile does not have complete address. Please update your Cisco Account profile with the complete address. After updating your Cisco Account profile , ...
