Unable to receive CBR access

[casey_biggs8]

Hi Team -- Delegated Admin is trying to grant us CBR access however we are getting the error below. Can provide more information in a PM

[Suchita Shewale]

Dear User,

Please send the details of DA CCO ID, Partner User CCO ID, and Contract between partner and customer company.

Regards,

Suchita

[Suchita Shewale · Accepted solution]

Dear User,

Thank you for sharing the details via private message.

This appears to be issue with CSAM tool. I have engaged the concerned team to resolve the issue and have also requested to expedite the fix.

I will keep you posted with the updates.

Regards,

Suchita

[Suchita Shewale]

Dear User,

The CBR role checkbox should now be enabled. Please request DA to proceed with role-assignment and let me know if there are any issues further.

Please note that DA may get prompted to re-accept the legal terms when they log-into the portal.

Regards,

Suchita