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Update 2.11.0.2 - Admin GUI - Error Loading the page, please refresh

fwadmin
Level 1
Level 1

This is an unexpected error that I will share with the community. 

It was recommended on a previous post that a manual process to update to 2.11.0.2 was needed to be followed. I ran the manual process to update a Collector server from 2.11.0.1 to 2.11.0.2. 

After running the process for the JeOS and SP files, the version updates show that the two updated successfully to the new version.

Collector-2-11-0-2.JPG

However, on connecting to the GUI, the following occurs over and over again indicating that there is an error loading the page, please refresh. 

Collector-2-11-0-2-GUIError.JPG

The server was restarted several times with no change in behavior. I reverted back to the previous snapshot (GUI worked fine) and ran the process once again with the same end result.  

The issue was discovered to be that the Firefox browser appears to be caching some type of invalid content on the version change that is not refreshing. Deleting the browser cache or trying from another browser, fixes the issue. 

 

 

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