Upgrade CSPC version 2.10.0.1

[alanpimentel]

Hi there,

Our customer is trying to upgrade the Collector but the button "upgrade now" is not active, seems like there isn't new version to upgrade to, it says that the available version it's already the current version. How can he proceed to have his Collector into the last version?

PS: It's everything correct with the User login at Cisco.

Regards

[lolivera]

Hello team!

The CSPC upgrade is divided in two part, this step by step to Apply JeOS Package 2.10.0.7:

1. Login with CCO credentials and download the collector_2.11.0.1_Build-4.zip from the
Download Center (https://software.cisco.com/download/home/286312935/type/286312958/release/2.10.0.7) onto to your local box.
2. Copy the downloaded collector_2.10.0.7_Build-4.zip file to the collector appliance in the
directory /opt.
3. Login to collector appliance as collectorlogin.
4. Switch to root using su – command.
5. Run cd /opt command as root.
6. Unzip the downloaded collector_2.10.0.7_Build-4.zip file and ensure JeOS and SP are
extracted using ls command.
7. Apply JeOS using the below command (installation runs in background). Provide the confirmation when
prompted.
./install.sh jeos-30.4.0-1-lnx64.zip
8. Monitor the installation by executing the following command:
tail -f /opt/LCM/logs/apply
After successfully applying the patch in /opt/LCM/logs/apply,

Rhis is the second part, Apply Service Pack (SP) 2.10.0.7

1. Login to collector appliance as collectorlogin.

2. Switch to root using su – command.
3. Run cd /opt command as root.
4. Apply SP using the below command (installation runs in background). Provide the confirmation when
prompted.
./install.sh SP sp-30.4.0-1-0-lnx64.zip
5. Monitor the installation by executing the following command:
tail -f /opt/LCM/logs/apply
After successfully applying the patch in /opt/LCM/logs/apply

You can find more info in this guide: https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

[alanpimentel]

Hi there,

How the customer can create the users "collectorlogin" and "root"?

[lolivera]

Hello alanpimentel,

These users are created during the deployment of your CSPC. As part of that process, you will only set the passwords for these users.

[lolivera]

Provide the step by step of the upgrades and guide to new deploys:  https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Installation-Guide.pdf