Hi,I've recently gained Customer Admin Access and after waiting the advised 24Hrs whenever I go to the SNTC Portal I get a Blank page that shortly after redirects me back to the Register/Sign in landing page.Am I doing something wrong or is there an ...
we redeployed the server to upgrade, when reaching the server on the GUI, it didn't ask me to set a new password. how can I set the GUI credentials through CLI (I do have access to admin, root and the collectorlogin accounts on the CLI). or is there ...
Even after getting the confirmation from Cisco support that I do have full access to Smart Net Total Care portal, I do not see anything in login and after few seconds page redirects to another page where it says I do not have access.Please suggest.
Hi,I'm trying to register a partner outside my company on CSAM for get access for SNTC portal but it seems that don't have a contract but we already had a smartnet contract associate.
Hi team,
My customer assigned CBRAdmin access for my company to his Smart Net Total Care Portal ten days ago and I still not able to access his STNC Portal.
I need some help with this issue, please.
Kind Regards
Team,
I submitted for review and pending approval on 2 new accounts I support and need to understand where this is in process for approval as my manager is not seeing the link to approve?
Thanks,
Carrie Kelly (carrkell)
Hi, i'm using my account mikhail.riadov@sefe-group.com.I received email that now I have access more than 24 hours ago. But still cannot login.that is what i seeGet Access to Smart Services Connection NowYou do not currently have access to Smart Servi...
I have been granted access to contracts and registered and received emails showing that. But when I try to log in it keeps asking me to register, when I do that it states I already have access. Cannot get past that loop. Can someone assist?
Hello,I am setting up SNTC and currently on step #3 (Generate Entitlement Certificate File) of the "Get Started" section.When I click on the hyperlink nothing happens.I have tried multiple browsers, InPrivate modes, clearing cache, allow popups, home...
Is there a problem with the Smart Net Total Care Portal?Once I log in I'm just getting a blank page.Been using the portal for a very long time first I've seen this.Please advise
Hi, we plan to purchase some new switches, but not sure whether these new devices can be under our corporate master contract. how can confirm? another question is if we don't purchase smartnet now, can we later purchase smartnet and add smartnet to t...
Hello,I have gone through the onboarding steps to obtain an API key for the Cisco Services API, and I am successfully able to call the customer-detail API via the URL: https://apx.cisco.com/cs/api/v1/customer-info/customer-details. I get a response ...
Hello,I am trying to update my CSPC to 2.10.0.6. From the GUI, when I click Upgrade Now, it goes to initiated, then back to Not Scheduled. This happened when I updated to 2.10.0.5 in November 2022. So I am trying to upgrade via the command line. ...
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