Unable to access Smart Net Total Care Portal & keep getting prompted to register/send request to your Delegated Administrator even though I am the Delegated Administrator
Forum Posts
Hi, I have recently updated the CSPC collect to 2.11. I am trying to add an upload profile to the collector but am experiencing issues. Could you please assist? I have attached a screenshot of the error. Also for some reason, I can't see anything on...
When logging on to https://services.cisco.com/ it redirects me to the registration page, and when clicking on Registration it says I am already registered. I have also registsred for SNTC and received this message on the 5th July 2024 Dear Casper:Cas...
My company has two customer accounts. I can only view one of those accounts, and I need access to the second to pull inventory reports for the company as a whole.
When I access SNTC, it redirects me to a page stating that I need to register for access. I have registered and have the appropriate access rights. If I attempt to register again, I am directed to page that states that I have already registered an...
Hello We have received below Vulnerabilities for Cisco Common service platform collector (CSPC) Version 2.10. Could you please help us with a mitigation plan for these vulnerabilities? OpenSSH Privilege Escalation Vulnerability38868OpenSSH (OpenBSD ...
Resolved! Cannot import CSV File in SNTC portal
Hi there. I am trying to import CSV file in SNTC, however I cannot import file, although I'm the Delegated Administrator, no information about Customer too.
Recently installed 2.11 and cannot configure Software Update/Server Connection as when I add my CCO credentials (checked a couple of times and it's correct), get the error below:FailureValidation of credentials failed, Please try again.
Hi community I need to Reset CSPC GUI password from CLI (I have full access to CLI root, collectorlogin and admin) please can you post the relevant commands Thanks Bhaves
Hi Team, Can you provide comparision sheet between smartnet & Partner support? How can we show the difference between SNT & PSRT to the client?
Company mail Id to delegate administrator accessITSS.L2.Network-Security@internationalsos.comCR party ID 313514983Some of the active Smartnet Contract numbers are 205448022; 205479477; 205484599I was thrown below error.Sorry, we have encountered a te...
Hi, I am having trouble logging into the SNTC portal. I have recently been given access, but it keeps redirecting me to the registration page. If I try to register, it tells me I already have access, and redirects back to the registration page. How c...
As described in another thread where this issue occurred, I was provisioned access to Smart Net Total Care (on 7/18) and despite that I am unable to access the platform. Could I please receive assistance on this issue?I can provide any necessary iden...
I would like to get Smartnet coverage information via the Cisco API. I need to generate the API key using my client_id and client_secret. However, I don't know where to set up or register my client_id and client_secret. Can you direct me to the right...
Hello,I had my profile associated with a company, and i wanted to remove the association so i went to the partner self service portal and removed my association, the tricky thing here is that after having the usernames login canceled by Cisco i use t...
