Upgrading CSPC from 2.9.1 to 2.9.1.1

[WaterIT]

Hi, I'm trying to upgrade my SCPC 2.9.1 to 2.9.1.1 but when I click on the upgrade I get an error " 500 The call failed on the server; see server log for details" .  How do I resolve this ? Thanks in advance  

[neharani]

Hi,

I hope you doing good!

I will be in charge of this post. I will help you to troubleshoot this issue.

Could you please confirm if you are trying to upgrade from GUI? I would suggest you upgrade CSPC from CLI.

Regards,

Neha

[WaterIT]

Hi, Thank you for the reply. Yes I'm am trying upgrade the CSPC from the GUI.  I'm also receiving an email from Cisco.com <bsd-it-support@cisco.com> with subject " Action Required to Download Cisco Software for your device(s).  Is this normal?  I'm not sure if this is a legit email from cisco. 

[00u1486bqfBvX68RG5d7]

Hi,

I am also facing the same issue. Could you please help me with the process in details to update it through CLI?

Thanks in advance.