Upload Processing still stuck in "IN PROGRESS" after 4 days.

[spemiller]

Greetings.

Our most recent upload has been in progress since Dec 5, 2016 09:25.  Could someone take a look at it?  Thanks.

I had done a few manual uploads before this one that worked fine.  This one was the first scheduled collection with upload.  I don't know if that matters.

Thanks,

Spencer

[asingadi]

Hi Spencer,

Thanks for reaching out to cisco,I am working on this issue will update you soon.

Thanks,

Anusha.

[spemiller]

Thanks.

I see that it failed with a processing end time of Dec 12, 2016 05:28.  Please let me know if I should just run the upload again or if I need to change something.

Thanks,

Spencer

[asingadi · Accepted solution]

Hi Spencer ,

We have manually uploaded the same file again and it processed successfully E2E.

Thanks,

Anusha.

[spemiller]

Thank you Anusha.  The next scheduled upload is in progress so hopefully it will process successfully in the normal time.

Spencer