Users Cannot login on Smart Net Total Care

[Lucas Lopes]

Hi,

recently I've granted access to SNTC portal for 2 new users at Cisco Services Access Management. 

These user have received the confirmation email, but are not able to login on SNTC portal.

Additionally, on Admin Dashboard at SNTC, I still see one user I've removed access at CSAM and cannot see the 2 new user either.

Could anybody please advise?

Thanks in advance.

[hasharm3]

Hello Lucas,

Good day to you!

I have acknowledged this post.

Please share the below details to my Private Message:

Contract number:

Serial number:

CCO ID:

Party ID:

Portal name:

Thanks and Regards,

hasharm3

[Lucas Lopes]

Private message just sent.

[Lucas Lopes · Accepted solution]

After confirming the user details and a manual sync performed by Cisco, users are now active on the portal.

Thank you so much.