Smart Net Total Care Portal and Collector Discussions

Hi Community We replaced a Cat 3750X switch stack with Cat 9300 switches a while back.  The new switch stack used the same IP Address as the 3750X stack.  CSPC doesn't have any details of the old switch stack since it was replaced with the new.  New ...

is there still a way to recover forgotten CLI admin and root passwords?i am still able to access CLI though using the collectorlogin user, and GUI is accessible as well using admin but not cli.

Dear, I need a list with all the serial numbers of the devices to renew the Smart Net, I have some extensions that do not appear the serial number, are the models CP-7841, I verified that they present the error below: "MAC convertion not found" Can y...

I can't delete the collector's on my account.  I am getting the below error on all 3; "Collector deactivation failed. Please try again. If the issue persists, find help in the community." Assistance needed please.

As the title suggests, a customer I'm working with received an email saying they've been granted access to the SNTC portal as a CBR user but they can't log in. I've checked the SNTC portal and they are not listed as a user nor in the CSAM tool.    Ca...

 Dear Cisco, We recently upgrade Collectors to version 2.10 and would like to delete the entitlement of Collectors in old version (2.9).  we got the error "Collector deactivation failed. Please try again. If the issue persists, find help in the commu...

We have been upgrading the IOS on our network devcies for the past month to remediate the vulnerabilities, but the results are not reflecting on the PSIRT reports as the reports still show the older IOS version and vulnerabilities. How can we update ...

Hola equipo.   Estamos teniendo problemas con la información aparecida en el portal   1) Ciertos equipos no aparecen en el portal de services.cisco.com  C9120AXI-AFPR1150-NGFW-K9CP-8821-K9-BUNC1000-24P-4X-LISR4431-V/K9C9200L-48P-4X-E

I'm trying to run Custom Inventory Reports for a couple of customers and have had one at pending since 9:00CST yesterday and another in same state since 9 today.  Is there some sort of backlog due to holiday yesterday?  

In order to use Cisco CSPC, I created an account at SNTC and I received an e-mail for confirmation. They said that I could log in within 24 hours. But even though it has been more than 24 hours, I cannot log in to the SNTC portal yet and they say tha...

hello,seems that following the docusign of Company Administrator Terms and Agreement i receive the following error:  

I am looking for some help on my account creation for SNTC.  I went through the registration process yesterday and haven't heard back.  While I might need to be a little patient, after registering the website said I would hear with 1 business day.  I...

I am unable to register to sntc portal. Please verify