Smart Net Total Care Portal and Collector Discussions

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Resolved! Problem assigning roles to a partner in CSAM

Hi everyone.My client is having trouble giving me permissions on CSAM of CBR User, Admin, and API develop. Even though we both have a contract associated with each account, when we click on the check box, a sign appears that says "It the checkbox for...

SNTC Portal login redirecting to registration page

Every time we try to login to we get redirected to Smart Service Connection page We have already registered to request access to the Smart Net Total Care portal. ...

NCM export stuck in "processing with cisco" status

Hi Team,   We recently updated your devices in Solarwinds and tried to sync up with SNTC portal.   During this process, the upload gets stuck in the "processing with cisco" status and I'm not sure if any manual intervention is required for this.   As...

SmartNet Total Care, SNTC login issues, website redirect loops.

Hello, when I attempt to login to the SNTC portal, after I enter my user id and password, an empty sntc homepage is displayed, then, after 10 seconds I am redirected to : please help...

SNTC How to acknowledge a Device alert

Any help would be appreciated. I'm trying to acknowledge alerts for HW EoL Notice. The notice is for fans  and transceivers.  I navigate to  Smart net Total Care / Alters / Devices with alerts. I filter by equipment type. I would like to be able to a...

Can't delete segment in SNTC portal - says that users are assigned but when you edit there are no users assigned.

I am trying to delete an inventory segment in the SNTC portal and receive the following error:You cannot delete segments which are assigned to users. If you wish to delete this segment please remove all users first and then try again. So to check whi...

frankglez by Beginner
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