You do not currently have access to Smart Services Connection.

[adam shang]

I'm trying to install a new CSPC. but the SNTC portal show the next message: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access".

I already have a contract assigned to my Cisco account, and also I have a customer administrator role.

When I try to enter to the SNTC portal it's displays that message, but if I try to register my account again, the portal says that  I already have access to the portal but at the end displays the same error message.

How do I suppose to do?

[jboyanob]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment.

Kindly regards,

[jboyanob]

Hello @adam shang 

I hope you are doing great!

To validate, may I have the following information to help you better:

1. Company name:
2. CR party ID:
3. CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC)
4. Inventory and Segment:
5. Affected CCOIDs:

Please send me the information in a private message.

Kindest regards,

[jboyanob]

Hello, @adam shang 

I hope you are having a great day!

Thanks for the information provided by internal message

I checked and you were granted access to the SNTC portal and it looks fine on user side, usually the SNTC Access is reflected after 24 hours but unfortunately, you still cannot access it. In this case is due to an ongoing migration of the SNTC server. The team responsible for this is actively working to resolve the issue. I apologize for the inconveniences.

Kindest regards, 

[adam shang]

Hello Jboyanob,
Thanks for letting me know the reason. At least it is not from my end. Hope I can get the RIGHT soon.

[adam shang]

Hello Jboyanob,

I still can not access the portal. Could you help me check again?

[jboyanob]

Hello, @adam shang 

I hope you are having a great day.

I verified and the request is still in progress. The team responsible continues working on this. Please continue checking the access in the next days.

Kind regards,