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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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casey_biggs8
casey_biggs8 Beginner
Beginner
‎11-21-2017 07:16 AM
‎11-21-2017 07:16 AM

CSV file upload not showing

Hi -- Customer has tried to upload CSV file multiple times and does not get any error but no data is showing in the portal after multiple tries and multiple days. Screenshot attachedEnscoUpload.jpg

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CC Cisco
CC Cisco Cisco Employee
Cisco Employee
‎11-21-2017 07:57 AM
‎11-21-2017 07:57 AM

Re: CSV file upload not showing

This is a known issue with the latest release of SNTC.
It’s currently being addressed via: CSCvg72649

This should be addressed shortly.

Regards,
Cesar
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casey_biggs8
casey_biggs8 Beginner
Beginner
‎11-27-2017 08:41 AM
‎11-27-2017 08:41 AM

Re: CSV file upload not showing

What is the estimated time for this to get resolved? 

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Cheri Fairbrother
Cheri Fairbrother Beginner
Beginner
‎11-30-2017 01:05 PM
‎11-30-2017 01:05 PM

Re: CSV file upload not showing

Hi Casey,

Because this bug is a Severity 2, the Cisco team is treating it with urgency, but we do not currently have a timeline.  Please check the link to the bug for updates.

Cheers,

Cheri

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