delegated administrator

[tkilian]

Hello,

Can someone help me with my customer. The director of IT wants to run SNTC collector, however, when he does it tells him that a user who is no longer with the company is the admin. He needs to have the old user removed and him added. 

[Suchita Shewale]

Hi There, Can you private message me the details of customer userid for further review?

Regards,

Suchita

[tkilian]

customer that is trying to login is ******. His email is his CCO login. Old admin was ******

****Text has been masked to preserve data privacy.  Please provide sensitive information via private message, and only at the request of our experts. Thank you!

[Suchita Shewale]

Hi There, Jason should have access to both CSAM tool and SNTC Portal. You may ask him to verify and update me back if there are any issues.

Regards,

Suchita

[tkilian]

Hi Suchita,

Justy to confirm he should be able to run the SNTC collector now. Before it was prompting his old coworker that's no longer there to log in

tim

[Suchita Shewale]

Hello Tim, Thanks for the confirmation. Yes I noticed it too Jason worked with his coworker to get the access, and should be all set now.

Feel free to open a new post if you or Jason run into any issues.

Regards,

Suchita