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Locked out of web GUI - CSPC GUI Password Reset Notification ?
I started receiving these the other week - I ignored them after initially glancing a the user settings. All my users except the "admin" user are remotely authenticating via TACACS.
Now - not only can I not login with the admin account, or my TACACS admin account, issuing a password reset for the admin account brings up questions I was never asked/did not enter (I took screenshots when creating the account). And when I reset the account for my TACACS user, which makes no sense, I am issued a new OTP password that also does not work.
I just redeployed a new ova in April and would like to avoid doing this again. I still have access via the 3 other logins - adminshell, collectorlogin, and root.
Does anyone have any suggestions?
"CSPC GUI Password Reset Notification
YOUR(wxyz user) CSPC GUI PASSWORD WILL EXPIRE SOON PLEASE TAKE ACTION TODAY
Take a moment to reset your password today (end of the day recommended) at https://w.x.y.z:8001 Note : For NATed environment please use NAT IP
Your CSPC GUI password will expire on 2019-06-17 12:40:34"
CSPC GUI Account Password Reset Code
Please use this code to reset your CSPC Password. Here is your OTP: wwxxyyzz
Re: Locked out of web GUI - CSPC GUI Password Reset Notification ?
Hmm, that is strange. Upon initial deployment, the GUI will require you to make an admin password as well as choose and answer three security questions before any job operations can be done.
Unfortunately, the only ways to recover a GUI password now are the security questions or the OTP TACACS setup. Could you try issuing another OTP and try once more? Please try clearing caches as well as using different browsers.
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If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to email@example.com with:
details of the error, i.e., url(s) being accessed
your CCO ID