SMARTNET SNTP Coverage

[ddeflavia]

Hi, 

Can you please guide me (including a link, or information) on what is covered and what is not, under the Smartnet SNTP and all the other Smartnet Total care services please.

I would like to know if the above covers components included or purchased as a bundle with a chassis (ex: 6500). Such components include: Fans, PSU, Line Cards, Supervisors and so on ... 

Looking forward to your assistance,

Regards,

[jaythomp]

SNTP:

Advance Replacement parts on a Four-Hour Response basis twenty-four
(24) hours per day, seven (7) days per week, including Cisco-observed
holidays.

For general information, please see the Cisco Smart Net website:

https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html

For the service description of Cisco and customer responsibilities:

https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/cisco-smart-net-total-care.pdf

Here's a link to what is excluded, otherwise your Cisco products are covered:

https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/Services_Not_Covered.pdf