Good morning.
After installing on and running the NCM connector from our Solarwinds server, the process identified and started processing 571 items/nodes in batches of 25. Once it has finished processing all the 571 items, the connector reported the following error (screenshot attached):
Report Failed
Error:
Creating an instance of the COM component with CLSID {DF3FAF55-8363-A493-BC9F-21B0BAECDA04} from the IClassFactory failed due to the following error: 80131700 Failed to load the runtime. (Exception from HRESULT: 0x80131700)
As a result, no items are uploaded to Cisco’s SNTC portal
These are the versions of the software/applications that we are running:
- Server OS version: Windows server 2016
- Solarwinds NCM version 8.0
- SolarWinds NCM Connector for Cisco SmartAdvisor version 2.0.3
This is the procedure that we’ve followed for the NCM connector’s setup: https://www.cisco.com/c/en/us/support/docs/services/sntc/solar_winds_ncm.html
Can anyone, please, shed some light on what is failing and offer any advice to resolve this issue?
Thank you,
Alvaro
