I am about to purchase CS-KIT-MINI-K9 with service, but CON-SSSNT-CSKITMIN and CON-ECDN-CSKITMIN has different list price. What is the difference between ESS vs SNTC?
We have six SPA-1X10GE-L-V2 cards in six ASR 1001-X routers. The six routers and the six SPA cards show up in the "Library | Inventory | All Equipment" report. The six ASR 1001-X routers all show up in the "Library | Contracts | Covered" report. O...
I have a customer with an upload that began processing at 9:00 PM on Sunday that has yet to complete. I know there was a big backlog early last week, but thought that had been cleared. Will share details in PM
Hello, We already register our client in the SNTC portal and when we are trying to access the CSAM portal with the client´s credentials, we are not able to do so. Find attached picture with the error message.Could you pease provide support.
I am trying to get service API to work and I am using https://apx.cisco.com/cs/api/v1/product-alerts/security-advisories?customerId=our_customer_id. But I get 403 forbidden error with "customer id is not associated with partner" response message. I...
I have seen several people on various forums trying to solve this issue. We have a CSPC set up on our network. It has both SNMP and SSHv2 credentials that validate against our 3504 WLCs. I run discovery and the devices are successfully managed. I...
Hi, Cisco! I trying upload client information to SNTC Portal but it's fail, as picture below: I did check costumer firewall rule and the IP Collect 10.15.18.104 is permited as source to any on http and https port. I also did capture packet on firewa...
Is anyone else seeing devices disappear from their SNTC portal this week. We were uploading a new collection from our CSPC which contained our WLCs and the Access Points in the AIRESPACE-WIRELESS-MIB_bsnAP data set. It was IN PROGRESS for close to ...
Hi,I uploaded to CSCP on November 4th at 10:00. I waited at 48h while there was the information "IN PROGRESS" in SNTC, but did not leave this stage. Today I made a new upload and then what was "IN PROGRESS" changed to "BYPASSED". Processing start inf...
Hi All, My company XXX was absorved by YYY, so the record on SNTC is of XXX. I'm looking for a way to change it to YYY so I can start the onboarding of services. My profile already has the change, but if I try to request DA access it just say there w...
Hello all, When I login on the SNTC portal I do not see any data or the actions tab.I see that our CSPC is registered (and upload from the CSPC work), but that is all I see. I am assigned the Smart Net Total Care: Customer Administrator role through ...
Dear community, Our partner is having trouble trying to install the CSP Collector in Hyper-V environment. The first try the CLI window closed by itself after the IP assignation by DHCP. After booting again the virtual server it keeps loading as show...
All, Please forgive me if there is significant information lacking. I am attempting to support a customer who apparently has at least 4 N5K's running an identical HW configuration and software versions collected by CSPC and monitored by SNTC. The i...
Hi there, My customer did the registration on SNTC portal 5 days ago but he's no able to access the portal, he's still being redirectly to the registration page. I need some help. Regards