hi everyone ... first i upload two CSV file of my cisco switch Catalyst4500E i upload it my SNTC the upload done with start and end processing date But no result shown in SNTC ... ??? why ?? -------------------------- after that i try to use CSPC an...
Hello all I am hoping someone can assist with clearing a few details we have on PSS & SNTC. We have a large number of CSPC installed for our customers with PSS and SmartNet contract lines. It is our understanding that for a customer to be eligible f...
It appears SNTC no longer is listing my Cat4500s (includes 4948s). I've followed the videos to troubleshoot; to no avail. CSPC shows the switches as being collected and uploaded, I get the alerts from SNTC the inventories have been received and p...
Hello, Yesterday i have already registered in the SNTC portal with my cisco id, contract number and serial number.Find attached picture confirmation that my request is is analysis. Could you please provide any feedback when the SNTC portal could be a...
Hey everyone,I have a customer that is associated with another Portal that they are no longer a member of their company for. To further exacerbate the issue, the company they wish to be the Delegated Administrator for has had a Smartnet Portal stood ...
Hi,We have a Cisco ASR 1001-X Router that is not correctly reporting in the Smart Net portal correctly. I see the message "FAILED: SNAS validated data not available" under the "Not Recognized" section. Our collector information does show all of the R...
I have a collection upload that was received 4.5 hours ago but processing still hasn't started. Usually my uploads are processed within minutes as they are not that large. This is my 2nd attempt today as the first one had the same issue after almost ...
Good afternoon, I have a customer that appears we have several hundred duplicated devices after deploying collector. The customer believes the new collection is not displaying the serial numbers because the serial number already exists from a p...
Hello, I am trying to use the File Import feature in the SNTC Cisco Portal, however it appears to be getting stuck. No error is appearing, but the progress indicator on the file import page is getting stuck at the start. It normally takes only a few...
Hey everyone,I have a customer that was wondering the usage of SSH and scanning via the Discovery Process. They say that the SSH is used and scans out to the environment and picks up the CLI info; I would argue that is not the case, and that SSH is u...
Hello, I am attempting to run the consolidated bug report in our smartnet portal. Each time it is run it shows as a failure in our scheduled reports tab. Not sure if this is affecting others, but I wanted to bring it to your attention.
When I try to upload mac addresses to the SmartNet portal, it errors out saying that I have the format wrong. I've tried a few different ways that MAC addresses are commonly expressed but I keep getting the same error. Could anyone in the community...
My team was granted CBR Admin and API dev access to 2 customers on Monday morning, but we still are unable to access their portal. Is the process just taking longer than normal?
I'm not finding option in administrative settings to select comprehensive view. I need to view config of a device that was removed from inventory. The device was taken off line due to failure and replacement is here, but I don't have the configurat...
Hey everyone, I have a customer with the following issue below. They are trying to change the Collector appliance's IP Address via the command line. Would someone provide guidance as to what or how to resolve this particular occurrence or how to best...
