Hi team,
One of my customer "DONGHAI AIRLINES COLTD" is getting an issue when working on the contracts management. The contract number of some devices shows "PARTNER BRANDED CONTRACTS" under Contracts->Covered as below.
| Hostname |
Serial Number |
Product ID |
Product Family |
Equipment Type |
Contract No. |
Coverage Status |
Coverage End |
Last Date of Support |
Service Level |
Installed-at Site |
| cisco4507 |
FDO16482F9W |
CVR-X2-SFP |
C3750 |
MODULE |
PARTNER BRANDED CONTRACTS |
|
null |
null |
|
Site verification required |
| cisco4507 |
FDO16482E3P |
CVR-X2-SFP |
C3750 |
MODULE |
PARTNER BRANDED CONTRACTS |
|
null |
null |
|
Site verification required |
| cisco4507 |
JAE165108WP |
WS-X4606-X2-E |
Catalyst 4K Series Modules |
MODULE |
PARTNER BRANDED CONTRACTS |
|
null |
null |
|
Site verification required |
| cisco4507 |
FXS1652Q11K |
WS-C4507R+E |
Cisco Catalyst 4500 Series Switches |
CHASSIS |
PARTNER BRANDED CONTRACTS |
|
null |
null |
|
Site verification required |
| cisco4507 |
CAT1628L1HA |
WS-X45-SUP7L-E |
Catalyst 4K Series Supervisor Modules |
MODULE |
PARTNER BRANDED CONTRACTS |
|
null |
null |
|
Site verification required |
| cisco4507 |
SNI1547AT5Q |
PWR-C45-1300ACV |
Catalyst 4K Series Power Supplies |
POWER_SUPPLY |
PARTNER BRANDED CONTRACTS |
|
null |
null |
|
Site verification required |
| ciscoasa |
JMX1231L0XB |
ASA5550 |
Cisco ASA 5500 Series Next Generation Firewalls |
CHASSIS |
PARTNER BRANDED CONTRACTS |
|
null |
2018-09-30T00:00:00.000 |
|
DONGHAI AIRLINES COLTD |
The CCO ID of customer is "cco4dhair" which is the DA of the company name "DONGHAI AIRLINES COLTD" in portal.
But when I login in the Portal with my CCO ID, the contract numbers of those deices display correctly as below.
Could you help to assist?
Thanks very much.
Best regards,
Jingjing Hu
