MDS 9148 - Callhome syslog event not sent

[Benjamin BOHEC]

Hello,

I am currently installing Cisco MDS 9148 switches and I want to configure CallHome email alerts for basic monitoring.

Email test is working well, callhome events are working well (switch reload) but when I try to perform a link failure (remove Fiber cable from active SFP), no email are sent.

I have installed other MDS before and I received these syslog events by email with this kind of test like:

System Notification from [###MDSSWITCH###]- syslog: - 2013-01-11 08:59:35 GMT+00:00 SYSLOG_ALERT 2013 Jan 11 09:59:35 [###MDSSWITCH###]%PORT-2-IF_DOWN_LINK_FAILURE: % 10%$ Interface fc1/2 is down (Link failure)

But here for these new MDS, I have performed a firmware upgrade (5.2.6b).

I use default destination-profile full_txt destination with message level at 0 and all alert-group.

All needed callhome contacts, SMTP and other config are done.

"callhome test inventory" working well.

Someone could give me some tips?

Thanks a lot.

[Vu Phan]

Hello Ben,

I believed we drop "linkfailure" notification feature from release 4.x.x. It is ennoying if you have hundreds of interfaces linkup/down.

For this newer release, to receive "linkfailure" notification by e-mail or pager, you also need to configure RMON for each interface.  It is easier to configure RMON from Device Manager and have Callhome to send out the alert

[Benjamin BOHEC]

Hi,

Thanks for your reply.

After a dump of the running config of this switch, it seems that by default there is a RMON configuration made (Firmware 5.2.6b). On other switch where portfailure email works, there is no RMON configuration made (Firmware 5.0.1a).

Here is the actual default RMON conf on new switches:

rmon event 1 log trap public description FATAL(1) owner PMON@FATAL

rmon event 2 log trap public description CRITICAL(2) owner PMON@CRITICAL

rmon event 3 log trap public description ERROR(3) owner PMON@ERROR

rmon event 4 log trap public description WARNING(4) owner PMON@WARNING

rmon event 5 log trap public description INFORMATION(5) owner PMON@INFO

I found that as you say there is an update of portfailure email alert on release 4.x.x.

The thing is actual switchs releases are 5.2.6b and 5.0.1a.

I check changes on release notes between these versions and I didn't see any information about changes for portfailure syslog alerts by callhome.

If it work with RMON, could you tell me what actions I need to make in order to send port failure through call home and RMON?

I will try to find it on my own too, I just would like to have a confirmation since I don't have experiences with RMON feature.

Thanks.

[dakester]

Hi Benjamin,

Is this what you are looking for?

config

logging level port link-failure crit

Regards,

David

[Vu Phan]

Here is the link to setup RMON from Device Manager

http://www.cisco.com/en/US/docs/switches/datacenter/mds9000/sw/4_1/configuration/guides/fm_4_1/rmon.html