02-22-2011 09:45 AM
Hello,
I have a ESW 540 48 port gigiabit switch. We have had it a year and a half. In the past year it has experienced this cycle of problems:
After a reset, within a week the fans are on full blast. Within less than a month the webgui is gone - not accessable. the switch will still switch, but to do anything to it means it has to be reset completely.
I cannot figure out how to call Cisco support for this, it has a 5 yr warranty which we are well within. I am ok with the hardware replacement but cannot figure out how to arraign that. the Support for cisco is not they type of support structure i am used to, in some cases it talks about contracts but then I cannot find prices or even how it works.
any advice? am i just looking in the wrong places for support or does cisco operate on a diffent model than other tech companies (like Apple or HP) i just am wondering if i should adjust my expectations to less?
yes i am a bit frustrated, i went out on a limb with going to Cisco for the 'best' and our other switch a 520 is also having problems
our old netgear switches worked great for about 5 years until i felt we need to improve them.
please help a clueless IT guy out
02-22-2011 05:15 PM
Hi Eric, I am sorry to read that you are having difficulties with the ESW 540. Please go to this area we have for the ESW 500 switches: https://supportforums.cisco.com/community/netpro/small-business/sbproductwarranty/proswitchsupport This area has links to the phone numbers to the small business support center in your area as well as a link to do an online chat with an engineer. Regards, Cindy Toy Cisco Small Business Community Manager for Cisco Small Business Products www.cisco.com/go/smallbizsupport
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