Hardware defect on SG 200-08 ?

[ch.holland]

Hello,

i have a little problem with on SG 200-08 switch. From time to time, the switch restarts, all network connections get lost. And sometimes, some ports of the switch switch of, no network connection on this ports al possible until the next restart. I have not changed the configuration at the times there is a restart.

So, i think there is a hardware defect in this switch. Unfortunately the dealer, from whom the switch was purchased is insolvent. They tell me, the manufacturer of the switch can help.

So, what can i do ? The switch was purchased in October 2012 in germany, so i have still guarantee i think.

[Tom Watts]

Hi Christian, you're correct, the switch has warranty. You should call the Cisco small business support and ask for RMA.

Before doing do, I'd recommend to ensure you're on the lastest software 1.0.6.2 and factory default reset this switch. If the problem persist after then request RMA.

-Tom
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