New SGE2010 - Can't access GUI

[ravn]

Hi

With allot of excitement i decided to purchase a SGE2010 48x port  10/100/1000 Ethernet for our company in order to get the internal DHCP,  DNS and general net administration on metal.

I was under the impression that the initial setup was plug and playable,  but the reality was completely different. I started connecting the  switch to our existing infrastructure without luck. After that i tried  connecting to the GUI to see if the configuration was off, but was  unable to connect (used the default 192.168.1.254).  After that i  disconnected the switch from our network, did a factory reset, and  connected a single computer to the switch (tried various port), and  still i couldn't connect.

In the end i had to dust off an old machine with serial port and connect  to the switch through the console port to see what was going on.  Configuration options on the console were to say at least very minimal,  but i could see that both http and https were enabled, the device ip was  192.168.1.254, DHCP disabled, VLAN id 1, default system parameters like  stacking mode was on stackable (tried standalone without luck), and  layer 2 was on.

I am very surprised that i can't connect to the webgui through a  nettbrowser to the switch, since that is like what Step 2 in the  management manual. There it is stated that you should be able to connect  using any of the 48 ports.

For those who are wondering then there are no firewalls enabled on the  client, and this is a fresh install windows xp machine i am using to  connect, and ie6. Firmware on the switch is 3.0.0.18 which is the latest  one.

I would appreciate all the help i can get since i've run out of options. Am i missing something or is the switch faulty ?

[David Hornstein]

Hi rafn,

Refer to ; http://www.cisco.com/en/US/docs/switches/lan/csbms/sfe2000/quick_start/guide/SFE-SGE2xxx_QuickStart.pdf

The Quick start guide does state;

STEP 1 Connect a PC to any of the non-stacking ethernet ports with an Ethernet cable.

STEP 2 Open a web browser. Cisco recommends Internet Explorer version 7

or later, or FireFox version 3.  If you are prompted to install an Active-X plugin when connecting to the switch, follow the prompts to accept the

plugin.

STEP 3 Enter the IP address of the switch in the address bar and press Enter. For example, if the switch is using the default IP address, enter http://

192.168.1.254. The Login Page opens.

STEP 4 Enter a user name and password. Passwords are both case sensitive and alpha-numeric.

STEP 5 Click Login. The Switch Configuration Utility System Dashboard Window appears.

Check out the quick start guide  and try upgrading the browser you are using to IE7

regards Dave

[ravn]

Thank you for your time and the attention you are giving this matter.

I am starting to know that Quick start guide pretty well since i've been through it so many times.

STEP 1 : I complete without a haze.

STEP 2: Open a web browser. Tried this time around (and have before) IE8.0.7600 and FF 3.6.12.

STEP 3: I enter the IP address of the switch in the address bar like so: http://192.168.1.254 and this address has been confirmed to be the right one through the console, and also beeing the default address.

And here it stops. I eventually get a timeout on all my browsers and the ethernet card doesn't get a hold on any ip from the switch. It ends up with 169.254.45.29 which is default suplied by the OS. Doesn't how many time i release all the ip's etc. Still no connection.

So i have done the quick start guide, and the latest browsers that Cisco recomends. Still no results.

[David Hornstein · Accepted solution]

Hi Rafn,

Maybe the quick start guide should state,

step 1. That you set your PC ethernet card to a IPv4 address of 192.168.1.100 or similar with a subnet  mask=255.255.255.0 and try that IE7+  action again to. http://192.168.1.254

now try it, it should work, but remember that if you alter the management IP of the switch to another network for example 192.168.100.x  where x is another number, you wlll have to alter the IP address of your PC as well.

regards and have fun  Dave

[ravn]

Thank you, i thought i tried that already but now i'm inn.