SF-200 not displaying all MAC addresses

[bobgaddie]

I have an SF-200-24 port switch, I have a workstation attached that is working and accessible. When I display the Dynamic MAC table, it shows most of the switch ports (including multiple MAC's of the uplink/downlink connections). I have even tried to query interfaces I know have connections (specifically e21 & e23) but get a "no response" message. Has anyone seen this behavior? I am running code 1.0.0.19.

[Tom Watts · Accepted solution]

Hi Bob, the 1.0.0.19 firmware is the first firmware release on this product. Please upgrade to the 1.3.0.62 and factory default the switch afterwards.

-Tom
Please mark answered for helpful posts

[bobgaddie]

Tom, does the factory reset clear the management ip address? I ask since I am doing this remotely and need to know if I will need some local hands/feet support to reset http/telnet access. The switches are running very vanilla setup, all ports vlan 1. I am doing the upgrade to add multiple vlans to separate users/servers/printers.

Thanks

[vishaalmdp]

Hi bob, Unless you reset the switch, the start configuration remains same. Please make copy of your running Config before resetting.

And Detailed Instructions regarding Firmware upgrade can be found in the below document:

Firmware Upgrade on SFE/SGE Managed Switches