SF 300-24P with port up/down intermittent

[david.ng]

Dear supporter,

Recently, my Cisco SF 300-24P PoE Managed Switch often up/down ports with below status:

 2018-Dec-27 08:55:49 Warning %STP-W-PORTSTATUS: fa15: STP status Forwarding
 2018-Dec-27 08:55:47 Warning %STP-W-PORTSTATUS: fa19: STP status Forwarding
 2018-Dec-27 08:55:45 Informational %LINK-I-Up: fa15
 2018-Dec-27 08:55:43 Warning %LINK-W-Down: fa15
 2018-Dec-27 08:55:43 Informational %LINK-I-Up: fa19
 2018-Dec-27 08:55:41 Warning %LINK-W-Down: fa19
 2018-Dec-27 08:55:02 Warning %STP-W-PORTSTATUS: fa17: STP status Forwarding
 2018-Dec-27 08:54:57 Informational %LINK-I-Up: fa17
 2018-Dec-27 08:54:56 Warning %LINK-W-Down: fa17
 2018-Dec-27 08:53:41 Warning %STP-W-PORTSTATUS: fa22: STP status Forwarding
 2018-Dec-27 08:53:40 Warning %STP-W-PORTSTATUS: fa11: STP status Forwarding
 2018-Dec-27 08:53:39 Warning %STP-W-PORTSTATUS: fa5: STP status Forwarding
 2018-Dec-27 08:53:36 Informational %LINK-I-Up: fa22
 2018-Dec-27 08:53:35 Informational %LINK-I-Up: fa11
 2018-Dec-27 08:53:35 Informational %LINK-I-Up: fa5
 2018-Dec-27 08:53:35 Warning %LINK-W-Down: fa22
 2018-Dec-27 08:53:34 Warning %LINK-W-Down: fa11
 2018-Dec-27 08:53:33 Warning %LINK-W-Down: fa5
 2018-Dec-27 08:44:12 Warning %STP-W-PORTSTATUS: fa19: STP status Forwarding
 2018-Dec-27 08:44:08 Informational %LINK-I-Up: fa19
 2018-Dec-27 08:44:06 Warning %LINK-W-Down: fa19

Currently, it runs with fw 1.1.2.0 and I checked cables of all above ports and they are normal.

Please help to check and give me the advice.

Thank you very much.

david

[Kasun Bandara]

Hi David,

i am suggesting you to upgrade switch with newest OS at first task. use below link.
https://software.cisco.com/download/home/283019681/type/282463181/release/1.4.9.4

if same error occurs, you can contact TAC support to resolve issue with RMA.

regards,
*** Pls rate all useful responses ***
Good Luck

[david.ng]

Hi Kasun,

Thank you so much and I will upgrade fw to the latest.
Best regards,

David

[mipopov · Accepted solution]

Hello David,

You need to upgrade the firmware first to 1.3.5.58 and then you will be able to upgrade to latest firmware.

You need to upgrade the boot code also. The latest boot code is  1.3.5.06. Boot code can be upgrade only with TFTP.

You can download the zip file with both boot code and firmware here:

https://software.cisco.com/download/home/283019681/type/282463181/release/1.3.5.58

 Hope it helps

Cheers,

Mike

[david.ng]

Dear Mike,

Thank you very much with your clear steps, I will post the result soon.

Best regards,

David

[david.ng]

Dear Supporters,

After update fw to 1.4.9.4 and boot to 1.3.5.06, our switch still appeared below error

2019-Jan-07 07:33:56 Informational %LINK-I-Up: fa6, aggregated (1)
2019-Jan-07 07:33:54 Warning %LINK-W-Down: fa6, aggregated (1)
2019-Jan-07 07:31:26 Informational %LINK-I-Up: fa6
2019-Jan-07 07:31:23 Warning %LINK-W-Down: fa6
2019-Jan-06 22:34:42 Informational %LINK-I-Up: fa6, aggregated (1)
2019-Jan-06 22:34:40 Warning %LINK-W-Down: fa6, aggregated (1)
2019-Jan-06 22:32:12 Informational %LINK-I-Up: fa6
2019-Jan-06 22:32:09 Warning %LINK-W-Down: fa6
2019-Jan-06 22:05:54 Informational %LINK-I-Up: fa6, aggregated (1)
2019-Jan-06 22:05:52 Warning %LINK-W-Down: fa6, aggregated (1)  

Please help me to check this problem, despite the fa6 still working.

Thank you very much.

david 

[david.ng]

updated...
previous ports still up/down this morning
2019-Jan-07 11:16:09 Informational %LINK-I-Up: fa7
2019-Jan-07 11:16:07 Warning %LINK-W-Down: fa7
2019-Jan-07 11:16:03 Informational %LINK-I-Up: fa10
2019-Jan-07 11:16:03 Informational %LINK-I-Up: fa8
2019-Jan-07 11:16:02 Warning %LINK-W-Down: fa10
2019-Jan-07 11:16:02 Informational %LINK-I-Up: fa16
2019-Jan-07 11:16:02 Informational %LINK-I-Up: fa14
2019-Jan-07 11:16:01 Warning %LINK-W-Down: fa8
2019-Jan-07 11:16:00 Warning %LINK-W-Down: fa16
2019-Jan-07 11:16:00 Warning %LINK-W-Down: fa14
2019-Jan-07 11:15:58 Informational %LINK-I-Up: fa2
2019-Jan-07 11:15:56 Warning %LINK-W-Down: fa2
2019-Jan-07 11:15:55 Informational %LINK-I-Up: fa6
2019-Jan-07 11:15:53 Warning %LINK-W-Down: fa6
2019-Jan-07 11:15:38 Informational %LINK-I-Up: fa21
2019-Jan-07 11:15:36 Warning %LINK-W-Down: fa21
2019-Jan-07 11:15:27 Informational %LINK-I-Up: fa15
2019-Jan-07 11:15:25 Warning %LINK-W-Down: fa15
2019-Jan-07 11:15:22 Informational %LINK-I-Up: fa19
2019-Jan-07 11:15:21 Warning %LINK-W-Down: fa19
2019-Jan-07 11:14:29 Informational %LINK-I-Up: fa17
2019-Jan-07 11:14:28 Warning %LINK-W-Down: fa17
2019-Jan-07 11:13:16 Informational %LINK-I-Up: fa5
2019-Jan-07 11:13:15 Warning %LINK-W-Down: fa11
2019-Jan-07 11:13:15 Informational %LINK-I-Up: fa22
2019-Jan-07 11:13:15 Warning %LINK-W-Down: fa5
2019-Jan-07 11:13:13 Warning %LINK-W-Down: fa22

Would you please give me an advice to resolve this issue ?
Thank you very much.

david

[Kasun Bandara]

Hi, i found below post regarding this kind issue. can you check is that help you?

https://community.cisco.com/t5/small-business-switches/warning-stp-w-portstatus-gi1-stp-status-forwarding/td-p/2579920

[david.ng]

Hi  Kasun Bandara,

Thank you for your information, I suspect the hardware problem because of many ports had been up/down at the sametime.

Regards,

david

[mipopov]

Hello David,

Just try to reset to factory defaults and then configure the switch manually (don't restore old backup config) and check again.

Sometimes when you upgrade from very old firmware, the config doesn't match well the new features and commands introduced meanwhile. 

If again you will see the issues/problems, please call our center and open service request, we will help.

I hope it helps

Cheers,

Mike

[Kasun Bandara]

If it is the case, better open a TAC with support.

good luck