07-23-2010 12:27 PM
I am currently testing 80 units (SF100D-05) and so far (after 20 units tested) 10 are not working properly.
It's always 1,2 or 3 different ports that do not seem to connect properly (not status led on). On a single unit its always the same ports, but not the same ports from unit to unit, and never more than 3 unresponsive ports.
Cisco needs to tell us what is going on. And if they know anything about this.
We are currently building a system where we prototyped using a fully functionnal unit. Now that we have to scale things up, it's impossible to rely on all the units we got.
Thanks
07-23-2010 02:42 PM
I just finished testing all the units and I have at least 40 (!!) bad ones , over a total of 80.This is really not looking good ...
Just so you know, I have tested all 5 ports on each unit the following way :
Tested every single port with 3 different devices :
- 1 PC (HP HPE-170f, http://www.shopping.hp.com/product/rts_desktop/rts_desktop//3/storefronts/AY604AA%2523ABA)
- 1 Advantech ADAM-6050 device
- 1 Enttec OpenDMX Ethernet (ODE)
Interesting note ; The port will always work with he Enttec ODE. And when the port does not seem to work its either the ADAM-6050, the
PC, or both of them.
I can't believe I just did some QA for Cisco... I always thought you guys were on top of it...
So now we will be looking to apply the warranty. And shop for other units...
If a rep hears me, just get in touch with us, via email.
Thanks,
07-24-2010 10:51 AM
Hi Jean-Sebastian Rousseau,
If your product is within warranty I suggest calling the Cisco Small Business Support Center or do an online chat with a Cisco Small Business Support Center Engineer for help.
The phone numbers in your area are located here and to do an Online Chat with a Small Business Support Engineer go here.
Regards,
Cindy
Cindy Toy
Cisco Small Business
Support Community Manager
www.cisco.com/go/smallbizsupport
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide