SG 300-28 28-Port Gigabit Managed Switch -Lan connectivity issues

[smith-100]

Hello,

Our office lan running on 2 * SG 300-28 28-Port Gigabit Managed Switch.

PID VID:SRW2024-K9 V01

Firmware Version (Active Image):1.0.0.27

The users are seeing there connection to fileservers(mapped network drives) slowing down over the period.

We have to re-boot the offending switch to get the normal traffic back.

I have raised a ticket with cisco small business people and they said to upgrade the firmware to latest version.

But I am wondering why I need to upgrade this switch as the other switch which also brought at the same time with the same spec have no such issues.

Even if I decided to upgrade the firmware, they have recommended that I need to reset the switch to factory settings and try to put the previous configuration manually which is a worry for me.

I have logged on to the web console and I have found out, I can use TFTP or HTTP to backup the config,how do I use those services and what parameters i need to pass those to work, does using that functionality can rollback the switch to previous running configuration?

PS: Both the switch have connected together using a FC trunk with link aggregation eanbled.So how do I get all those settings back if I upgrade/rollback?

I just have to come up with some solution as it is affecting the business, so any help would be much appreciated.

Please see the attachment and let me know if any other info needed?

Thanks in advance,

Regards

Suji

[Tom Watts]

Hi Smith, the 1.0.0.27 is the first production release software for this switch.  If you'd like, upgrade to the 1.1.2.0 and give that a try. It should not need a factory reset after the upgrade. Anything later really should need a reset because it changes howeverything works inside.

To make a a backup, log in to the switch HTTP, go to Adminstration ->File Management -> Download/Backup config

-Tom
Please mark answered for helpful posts

[smith-100]

Hi Tom,

Thanks for the reply.

If I choose HTTP I get 3 options.

first its save action >download or backup.

second Source File name :Browse ?(How do I browse to the source file,I don't think it's possible if I am using the web interface from my local pc)

Third option for Destination file type > Running config or Startup config or backup config

Regards

Smith

[smith-100]

Hi Tom,

So which one I needed to chose to backup the config? and where from I get the source file name?

Thanks

Smith

[Tom Watts]

Hi Smith, click the button that says back up.

-Tom
Please mark answered for helpful posts

[smith-100]

Hi,

Please see the difference between the connected switches configuration.

Maybe the vlan 10 and 30 has been created wrongly.

Please see the config for both the switches and give me some advice/suggestions.

I really appreciate that.

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                              Bad Switch Config

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/* This is the config for the bad switch */

interface port-channel 1

flowcontrol auto

exit

interface port-channel 2

description netAppFiler1

exit

interface port-channel 3

description Switch

flowcontrol auto

exit

port jumbo-frame

vlan database

vlan 10,30

exit

interface ethernet g12

switchport trunk native vlan 10

exit

interface ethernet g24

switchport trunk native vlan 30

exit

interface vlan 10

name Private

exit

interface vlan 30

name "Private 2"

exit

voice vlan oui-table add 0001e3 Siemens_AG_phone________

voice vlan oui-table add 00036b Cisco_phone_____________

voice vlan oui-table add 00096e Avaya___________________

voice vlan oui-table add 000fe2 H3C_Aolynk______________

voice vlan oui-table add 0060b9 Philips_and_NEC_AG_phone

voice vlan oui-table add 00d01e Pingtel_phone___________

voice vlan oui-table add 00e075 Polycom/Veritel_phone___

voice vlan oui-table add 00e0bb 3Com_phone______________

port-channel load-balance layer-2-3

interface range ethernet g(25-26)

channel-group 2 mode on

exit

interface range ethernet g(27-28)

channel-group 3 mode on

exit

interface range ethernet g(27-28)

lacp timeout short

exit

interface range ethernet g(1-26)

lacp port-priority 2

exit

ip dhcp relay address 192.168.0.1

ip dhcp relay enable

ip dhcp information option

interface vlan 1

ip dhcp relay enable

exit

bonjour service enable csco-sb

bonjour service enable http  

bonjour service enable https 

bonjour service enable ssh   

bonjour service enable telnet

hostname switchbad

line console

exec-timeout 0

exit

line ssh

exec-timeout 0

exit

line telnet

exec-timeout 0

exit

username admin password xxxxxxxxxxxxxxxxxxxxxxxxxx level 15 encrypted

no snmp-server enable

snmp-server location "Server Rack"

ip http exec-timeout 0

ip https exec-timeout 0

clock timezone 1

clock dhcp timezone

ip name-server  192.168.0.1 192.168.0.9

snmp-server set rlAutomaticClockSetFromPCEnabled  rlAutomaticClockSetFromPCEnabled true

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

                         Good Switch Config

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

/* Good switch run config *

interface port-channel 1

description Switch

flowcontrol auto

exit

port jumbo-frame

lacp system-priority 2

voice vlan oui-table add 0001e3 Siemens_AG_phone________

voice vlan oui-table add 00036b Cisco_phone_____________

voice vlan oui-table add 00096e Avaya___________________

voice vlan oui-table add 000fe2 H3C_Aolynk______________

voice vlan oui-table add 0060b9 Philips_and_NEC_AG_phone

voice vlan oui-table add 00d01e Pingtel_phone___________

voice vlan oui-table add 00e075 Polycom/Veritel_phone___

voice vlan oui-table add 00e0bb 3Com_phone______________

port-channel load-balance layer-2-3

interface range ethernet g(27-28)

channel-group 1 mode on

exit

interface range ethernet g(27-28)

lacp timeout short

exit

interface range ethernet g(1-26)

lacp port-priority 2

exit

interface port-channel 1

switchport protected-port

exit

ip dhcp relay address 192.168.0.1

ip dhcp relay enable

ip dhcp information option

bonjour service enable csco-sb

bonjour service enable http  

bonjour service enable https 

bonjour service enable ssh   

bonjour service enable telnet

hostname switchbaebf1

line console

exec-timeout 0

exit

line ssh

exec-timeout 0

exit

line telnet

exec-timeout 0

exit

aaa authentication enable Console local

aaa authentication enable SSH local

aaa authentication enable Telnet local

aaa authentication login Console local

aaa authentication login SSH local

aaa authentication login Telnet local

line telnet

login authentication Telnet

enable authentication Telnet

password xxxxxxxxxxxxxxxxx encrypted

exit

line ssh

login authentication SSH

enable authentication SSH

password xxxxxxxxxxxxxxx encrypted

exit

line console

login authentication Console

enable authentication Console

password xxxxxxxxxxxxxx encrypted

exit

username admin password xxxxxxxxxxxxxx level xy encrypted

ip ssh server

snmp-server location "Comms rack"

ip http exec-timeout 0

ip https server

ip https exec-timeout 0

clock summer-time recurring eu

sntp unicast client enable

sntp unicast client poll

sntp broadcast client enable

sntp server xx.yyy.zz.70 poll

sntp server zz.yyy.xx.201 poll

sntp server zz.yy.xxx.2 poll

sntp server xzz.xxx.xy.149 poll

clock dhcp timezone

ip name-server  192.168.0.1 192.168.0.9

ip telnet server

snmp-server set rlAutomaticClockSetFromPCEnabled  rlAutomaticClockSetFromPCEnabled true

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Regards

Smith