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SG500x 24P does not start after firmware update

CrankMrC
Level 1
Level 1

Hello,

I updated the SG500x to the newest firmware, now it does not start any more. I conected over the serial port, tryed loading old firmwares over hiper terminal, but same issue. the switch is repeating thiss over and over:

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS

 

 

BOOT Software Version 1.4.0.02 Built 24-Jun-2014 12:01:31

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######### ### ## ### ######### #########
####### ### ####### ####### #####

 

Networking device with Marvell ARM CPU core. 256 MByte SDRAM.

I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.

 


MAC Address : 00:c1:b1:ae:6c:a6.

 

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

Preparing to decompress...


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Decompressing SW from image-2


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OK

Running from RAM...

GPIO ID is 9
Module type is 40
Device ID 0xdd7411ab

*********************************************************************
*** Running SW Ver. 1.4.11.4 Date 02-Dec-2019 Time 00:21:16 ***
*********************************************************************

HW version is V06
Base Mac address is: 00:c1:b1:ae:6c:a6
Dram size is : 256M bytes
Dram first block size is : 211968K bytes
Dram first PTR is : 0x2D00000
Dram second block size is : 4096K bytes
Dram second PTR is : 0xFC00000
Flash size is: 32M
....................................................................................................................................................................................................................................................................................................................................................................................................................02-Dec-2019 00:21:31 %CDB-I-LOADCONFIG: Loading running configuration.

02-Dec-2019 00:21:31 %CDB-I-LOADCONFIG: Loading startup configuration.

Device configuration:
Slot 1 - SG500X-24P
Device 0: GT_98DX4122 (BobCat)

------------------------------------
-- Unit Factory Default --
------------------------------------

02-Dec-2019 00:21:39 %Entity-I-SEND-ENT-CONF-CHANGE-TRAP: entity configuration change trap.


RSFLEG_read: offset=1216976, size=37, file_id.file_index=10, f_size=65520002-Dec-2019 00:21:47 %SYSLOG-F-OSFATAL: RSFLEG_read: wrong input parameters !!!

***** FATAL ERROR *****

Reporting Task: ROOT.

Software Version: 1.4.11.4 (date 02-Dec-2019 time 00:21:16)

0x16bd2c
0x16c290
0x167e50
0x80214c
0x71c1e8
0x25a400
0x25e974
0x260730
0x2609cc
0x2614f4
0x26f750
0x239c5c
0x368d78
0x1f817c
0x1223f0

**************************************************
***************** SYSTEM RESET *****************
**************************************************

pleased for help.

 

Thanks Crank

1 Reply 1

marce1000
VIP
VIP

 

 - Following the  thread below this could be a hardware failure , although strange it would correlate  to the upgrade activities.  I would try a factory defaults reset, if that does not help , contact TAC (see second link mentioned).

https://community.cisco.com/t5/small-business-switches/fatal-error-on-cisco-sg300-10mpp/td-p/2881507

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '