Fatal Error on cisco sg300-10MPP

utilisateurAAM · ‎06-21-2016

Hi,

We have a issue with a sg300 switch, from some reason, we have this fatal error at the boot.

RSFLEG_read: wrong input parameters !!!

***** FATAL ERROR *****

We don't now why...

Here is what appears on the terminal screen

**************************************************
***************** SYSTEM RESET *****************
**************************************************
Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS

BOOT Software Version 1.3.5.06 Built 21-Jul-2013 15:12:10

Networking device with Marvell ARM CPU core. 128 MByte SDRAM.
I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.

MAC Address : 00:af:1f:ec:ad:b2.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
100%
Decompressing SW from image-1
100%

OK
Running from RAM...
GPIO ID is 7
Module type is 56
Device ID 0xe75a11ab

*********************************************************************
*** Running SW Ver. 1.4.5.02 Date 20-Apr-2016 Time 12:22:49 ***
*********************************************************************

HW version is V02
Base Mac address is: 00:af:1f:ec:ad:b2
Dram size is : 128M bytes
Dram first block size is : 100352K bytes
Dram first PTR is : 0x1A00000
Dram second block size is : 4096K bytes
Dram second PTR is : 0x7C00000
Flash size is: 16M
................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................20-Apr-2016 12:22:53 %CDB-I-LOADCONFIG: Loading running configuration.
20-Apr-2016 12:22:54 %CDB-I-LOADCONFIG: Loading startup configuration.
Device configuration:
Slot 1 - SG300-10MPP
Device 0: GT_98DX3033B (AlleyCat2)

------------------------------------
-- Unit Standalone --
------------------------------------

RSFLEG_read: offset=713160, size=37, file_id.file_index=6, f_size=19656020-Apr-2016 12:23:03 %SYSLOG-F-OSFATAL: RSFLEG_read: wrong input parameters !!!
***** FATAL ERROR *****
Reporting Task: ROOT.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x688310
0x2379c0
0x23bf34
0x23dcf0
0x23df8c
0x23eab4
0x24cd04
0x218888
0x329ab0
0x1fa1bc
0x1223f0

asuseela · ‎06-22-2016

Hi,

Thank you for using Cisco Small Business Support Community!

Kindly confirm the exact impact with your switch due to this above mentioned Fatal Error, based on which I can search for the exact reason and help you with solution. If there is no impact and you are just facing this error, kindly share me the Flash memory log error from the switch to check further.

utilisateurAAM · ‎06-22-2016

Hi,

Thank you for answered me.

The switch is not in working condition, it continuously restarts.

Access to the web interface is not accessible.

The console shows you what I put in my previous post. The break command does not work.

I tried the "reset" the switch to no avail.

it is probably a hardware failure.

regards

asuseela · ‎06-22-2016

Hi,

In such a case please try to reflash the latest firmware on the switch via console access. If you still facing issue after reflash or need any help to reflash the latest firmware, please reach out to SBSC team, and open a service request. Based on which one of our SBSC Engineer will assist you on this hardware issue and will help you with replacement based on the troubleshooting results.

You can contact our SBSC team either via chat or call support with the help of below links:

https://supportforums.cisco.com/community/4841/online-chat-support

http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

utilisateurAAM · ‎06-23-2016

Hi,

I contacted the phone support. It confirms a hardware failure;

regards