SGE2000 Web Interface not loading

[parkingsolutionsinc]

Getting a white screen in both frames of the web interface after logging in. Can't figure out why it won't load.

SW ver 3.0.0.18

Boot: 2.0.0.03

HW Ver: 00.00.01

Have tried using Easy Upgrade tool and get a warning : Did not find device information. Application will terminate.

Step1:Trying to open telnet connection...
Step1:Gathering information
show system--checking result for "show system unit 1-2
Step1:Type        :   
Step1:OID         :   1.3.6.1.4.1.9.6.1.72.2000.2
Step1:Sys Name    :   Corporate
Step1:Location    :   ServerRoom
Step1:Sys Contct  :   IT
Step1:Mac-Address :   f0:25:72:89:9e:e2

Has anyone else run into this issue? Any ideas how to resolve?

[Tom Watts · Accepted solution]

Hi parking, if the GUI will not load please try the following;

The same computer using IE, Firefox, Chrome,etc

Different computer with the mentioned browsers (preferably  Windows 7 or older)

If none of these work, try to factory reset the switch as it sounds like the software is hung

[parkingsolutionsinc]

Of course the one browser I didn't try (Firefox) and it loaded without any issues.

Thanks!