SNTP issue on CBS220

[vix]

I installed 4 CBS220 switches (24 and 48 ports) and I upgraded the firmware to v2.0.2.15.

I cannot fix two different issues with SNTP:

1. SNTP works only if I specify the IP address of a server. Name resolution doesn't work for SNTP and so all the predefined list is marked as "Down" and the datetime is not updated
2. The SNTP addresses that I added are lost after a reboot. The "save" icon doesn't appear after I add a new SNTP server IP and if I go to "File operations" I cannot have the list saved.

This is a main issue because after a reboot the datetime is lost, and I see some network issues (I suspect this is related to wrong datetime on the different devices).

Can you release a fix for this issue, please?

[vix]

Sorry for pushing, but can I have a feedback on this report, please?

If I should contact the tech support, let me know

[marce1000]

 - @vix   FYI : https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

  M.

[vix]

Hi @marce1000 

should I have any support contract active to contact the support center?

[marce1000]

   - Yes,

   M.

[vix]

I don't have.

I bought 4 switches and 8 AP wifi.

I found firmware issues on the switches and I reported here.

I hope that Cisco can investigate and release a fix.

No sense that I must have a support contract to have devices working as expected.

[Karsten Iwen]

This here is community support. So there is nothing to demand and it's not even likely that the relevant Cisco employees see this post.

But I think you don't need a contract for Small-Business devices if you are still under warranty. Just try the URL which is mentioned above.

[vix · Accepted solution]

I've just found a workaround to have STNP server (added by IP - DNS not working) saved.

1. add new SNTP server by IP
2. log off
3. log on to the https webserver (not http)
4. the icon with red floppy disks blinks
5. click on it to save SNTP servers