SRW224G4p help.

[CavalloABC]

hi guys,

I have got a switch SRW224G4P  that doesn't work.

Connecting by HyperTerminal this message appears:

Image Loader 1.0.1

Loading Diagnostic Image File : SRW224G4P_SRW248G4P_boot.bix

Diagnostic 1.0.1

User Mode

--- Performing Power-On Self Tests (POST) ---

DUMMY Test 1 ................. PASS

UART Loopback Test ........... PASS

POE UART Loopback Test ....... PASS

DRAM Test .................... PASS

Timer Test ................... PASS

Done All Pass.

------------------ DONE ---------------------

(!)Loader Binary checksum error

Loading Runtime Image File : SRW224G4P_SRW248G4P_image.bix

FS_ReadFileContent::Warning!! Read file SRW224G4P_SRW248G4P_image.bix with the c

heck sum error. The block 55 on unit -1 will be erased automatically.

I tried to enter with CTRL+U for deleting the file and replace the file downloading from website.

Image Loader 1.0.1
File Name                         S/Up Type Size       Create Time
--------------------------------- ---- ---- ---------- -----------
$logfile_1                          0    3         64  1193046:28:15
Factory_Default_Config.cfg          0    5        354  24:00:48
SRW224G4P_SRW248G4P_boot.bix        1    1    1377600  00:01:03
SRW224G4P_SRW248G4P_image.bix       1    2    3752968  25:06:45
certificate                         0    8      18040  24:00:42
startup-config                      1    5       3582  76840:58:57
startup1.cfg                        0    5       3376  24:01:00
--------------------------------- ---- ---- ---------- ----------
Free Space : 1835008
[X]modem Download  [D]elete File  [S]et Startup File
[Q]uit
Select>
File name to delete : SRW224G4P_SRW248G4P_image.bix
This is starup file, you sure you want to delete it (y/n) ?y

But the switch doesn't delete the file and remain locked with this screen...

Please, some one can help me?

Thank in advance,

Luciano

[David Hornstein]

Hi Luciano

Obviously not a normal operation that you are experiencing. 

Just looking at the output, it seems like a Flash memory error issue with loading of the Operating system file  .bix extension.

Dare i suggest that either you can be sure that your console setting are correct according to the Administrators guide.

If you can't download via X-modem the .bix firmware file that will overwrite the old file, I would suggest you contact the SBSC and avail yourself of the 5 year Warranty on those switches. 

I can only apologise that you are in this situation, I'm sure SBSC will either help you fix the situation or replace the product.

Contact the Small Business Support center via the following URL to get warranty support within your country.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

regards Dave

[CavalloABC]

Thank you for the reply.

The COM1 has been set right and the downloading via x-modem seems not work... therefore I followed you suggestion: RMA has been open. Next Monday I'll send back the switch to CISCO for replacement.

Thanks a lot for your interesting.

Regards, Luciano