05-30-2016 07:19 AM - edited 03-08-2019 05:59 AM
i have a stack switch, but recently the switch irregular reboot.
sometimes one of the stack member switch reboot.
sometimes three of the stack member switch reboot.
the first time reboot i get the syslog as bellow.
May 20 11:43:21.285: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: Copyright (c) 1986-2011 by Cisco Systems, Inc. (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: Compiled Thu 05-May-11 03:03 by prod_rel_team (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: (DSAT_C2960S_7F
May 20 11:43:21.291: %PLATFORM-1-CRASHED: (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: SRR0 = 0x008F1110 SRR1 = 0x00029230 SRR2 = 0x008F112C SRR3 = 0x00029230 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x01000000 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: CPU Register Context: (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: Vector = 0x00002000 PC = 0x008F112C MSR = 0x00029230 CR = 0x20000022 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: LR = 0x008
May 20 11:43:21.291: %PLATFORM-1-CRASHED: R0 = 0x00000000 R1 = 0x03505050 R2 = 0x00000000 R3 = 0x033F6008 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: R4 = 0x00000004 R5 = 0x0350505C R6 = 0x0505A834 R7 = 0x00000003 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: R8 = 0x035053B0 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x02A20000 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: R12 = 0x00000000 R13 = 0x00000280 R14 = 0x008EA124 R15 = 0x00000000 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.2
May 20 11:43:21.291: %PLATFORM-1-CRASHED: R24 = 0x02E60000 R25 = 0x02E70000 R26 = 0x0000445C R27 = 0x00000001 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: R28 = 0x00000000 R29 = 0x02E70000 R30 = 0x02E70000 R31 = 0x0347D284 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: Stack trace: (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: PC = 0x008F112C, SP = 0x03505050 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: Frame 00: SP = 0x03505080 PC = 0x008EA328 (DSAT_C2960S_7F_66-3)
May 20 11:43:21.291: %PLATFORM-1-CRASHED: Frame 01: SP = 0x0350
May 20 11:43:21.291: %PLATFORM-1-CRASHED: (DSAT_C2960S_7F_66-3)
after this reboot, i upgrade the IOS to 15.2.
and today the switch suddenly reboot again.
------ ----- ----- ---------- ----------
1 52 WS-C2960S-48TD-L 15.0(2a)SE9 C2960S-UNIVERSALK9-M
* 2 52 WS-C2960S-48TD-L 15.0(2a)SE9 C2960S-UNIVERSALK9-M
3 52 WS-C2960S-48TS-L 15.0(2a)SE9 C2960S-UNIVERSALK9-M
4 52 WS-C2960S-48LPS-L 15.0(2a)SE9 C2960S-UNIVERSALK9-M
Switch# Port 1 Port 2 Port 1 Port 2
--------------------------------------------------------
1 Ok Ok 3 2
2 Ok Ok 4 1
3 Ok Ok 4 1
4 Ok Ok 3 2
05-30-2016 09:15 AM
If upgrading to 15.2 did not help, I recommend you open priority 1 ticket with TAC and send them sh tech and all the cash files you posted here for analysis. It appears you need immediate help with these switches as unexpected reboot is not good.
Good Luck
06-16-2016 10:36 PM
this is an IOS bug, I upgrade to 15.2 and now all switch work fine.
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