2960X - Syst LED Amber Stable

[Abu Adal]

Hello CISCO community.

I am experiencing an unusual LED indication on the front panel of my WS-C2960-X-48LPD-L switch. The SYST LED is orange while the STAT and MAST LEDs are green. All the LEDs are stable. Switch is not working properly. The IOS of the switch was corrupted so i installed the new and latest IOS. I can console into the switch properly.

Please guide me to the right troubleshooting and solution.

[balaji.bandi]

Amber

System is receiving power but is not functioning properly.

I see 2 switches in the picture, is this stacked?

1.Turn off the switch.

2. turn on the device and post console output to understand where it stuck?

[Abu Adal]

No. The switches are not in stack. It is just placed over another switch. The lower switch is powered OFF. It is not stuck in the console/ terminal but it is not functioning properly.

[Leo Laohoo]

---

@Abu Adal wrote:

ILET-1-AUTHENTICATION_FAIL

---

Kindly organize an RMA of the switch.  This log is a very, very well-known hardware issue with the 2960X, 3650 and 3850.  The only permanent fix/solution is to RMA the switch.  

FN - 63972 - Cisco C2960X-STACK= Module Might Display Authentication Failure Error Message

[balaji.bandi]

%ILET-1-AUTHENTICATION_FAIL: This Switch may not have been manufactured by Cisco or with Cisco's authorization. 

this worries me, may be BUG . but before we can look check this serial checker.

https://cway.cisco.com/docs/SNChecker/1.6.0/coverage-checker-checking-status/coverage-checker-checking-status.htm

if this is valid, then contact TAC for RMA

[Abu Adal]

Unfortunately it is not covered

[Leo Laohoo]

---

@Abu Adal wrote:
Unfortunately it is not covered

---

Yes, it is covered under the 2960X, Enhanced Limited Lifetime Hardware Warranty.  

[Leo Laohoo]

Post the complete output to the following commands: 

sh post
sh env all

[Abu Adal]

Switch#sh post
Stored system POST messages:

Switch 1
---------

POST: MA BIST : Begin
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: PortASIC Stack Port Loopback Tests : Begin
POST: PortASIC Stack Port Loopback Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin
POST: PortASIC Port Loopback Tests : End, Status Passed

POST: EMAC Loopback Tests : Begin
POST: EMAC Loopback Tests : MAC Loopback Passed
POST: EMAC Loopback Tests : PHY Loopback Passed
POST: EMAC Loopback Tests : End, Status Passed

Switch#sh env all
FAN is OK
SYSTEM TEMPERATURE is OK
System Temperature Value: 31 Degree Celsius
System Temperature State: GREEN
Yellow Threshold : 58 Degree Celsius
Red Threshold : 68 Degree Celsius
SW PID Serial# Status Sys Pwr PoE Pwr Watts
-- ------------------ ---------- --------------- ------- ------- -----
1 Built-in Good

SW Status RPS Name RPS Serial# RPS Port#
-- ------------- ---------------- ----------- ---------
1 <> <>

Switch#
Jan 25 07:14:23.876: %ILET-1-AUTHENTICATION_FAIL: This Switch may not have been manufactured by Cisco or with Cisco's authorization. This product may contain software that was copied in violation of Cisco's license terms. If your use of this product is the cause of a support issue, Cisco may deny operation of the product, support under your warranty or under a Cisco technical support program such as Smartnet. Please contact Cisco's Technical Assistance Center for more information.

[powerlasers]

This helped me to locate the problem. Thank you