4510 strange behavior

[fraber01]

Hi all, we have 2 4510 switches running 12.2-25-ewa, thoses seems to reboot by themselves about every 3 months, every times showing only a strange time set error. every time they reboot, they don't reboot normally and no traffic is flowing... the only solution we have found so far is to reboot both with a power ON/OFF cycle.

Here are the last few lines in the log prior to the error:

00:00:03: %C4K_REDUNDANCY-6-INIT: Initializing as ACTIVE supervisor

00:00:28: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan

00:00:29: %C4K_IOSMODPORTMAN-6-MODULEONLINE: Module 1 (WS-X4516-10GE S/N: JAB091 702HC Hw: 2.0) is online

00:00:29: %C4K_IOSMODPORTMAN-6-MODULEONLINE: Module 3 (WS-X4424-GB-RJ45 S/N: JAE 08491WTY Hw: 1.6) is online

00:00:29: %C4K_IOSMODPORTMAN-6-MODULEONLINE: Module 4 (WS-X4424-GB-RJ45 S/N: JAE 09065HFC Hw: 1.6) is online

00:00:29: %C4K_IOSMODPORTMAN-6-MODULEONLINE: Module 5 (WS-X4424-GB-RJ45 S/N: JAE 09023T3Y Hw: 1.6) is online

00:00:29: %C4K_IOSMODPORTMAN-6-MODULEONLINE: Module 6 (WS-X4424-GB-RJ45 S/N: JAE 09023R5T Hw: 1.6) is online

000008: *Jan 22 23:28:28: %SYS-6-CLOCKUPDATE: System clock has been updated from 04:28:28 UTC Tue Jan 23 2007 to 23:28:28 UTC Mon Jan 22 2007, configured from c onsole by console.

000009: *Jan 22 23:28:28: %SYS-6-CLOCKUPDATE: System clock has been updated from 23:28:28 UTC Mon Jan 22 2007 to 23:28:28 UTC Mon Jan 22 2007, configured from c onsole by console.

000010: *Jan 22 23:28:29: %SYS-5-CONFIG_I: Configured from memory by console

000011: *Jan 22 23:28:29: %SYS-5-RESTART: System restarted --

btw, no need to specify theses always happens during the night ant there's no one connected to the switch (which are not exposed to the net either)

Please help me!!! 🙂

[Amit Singh]

Hello,

Please paste the output of "show platform hardware interface all" from your switch.

-amit singh

[fraber01]

wow this is HUGE!!

See attached File!

[Amit Singh]

Hi,

I have found out a BUG on the IOS that we are running and that could possibly be hitting us here.

http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCsb61172

But we cannot be certain on this as we have a totally different command output from what has been suggested.

There are two things that I could suggest you right now:

1 Upgrade the switch IOS to the latest one and see if that problem happens again.

2 Contact TAC and work with them closely on this.

If I were you, I would have certainly tried the option 1 first and then contact TAC. Check how you want to proceed on this.

HTH,Please rate if it does.

-amit singh

[ogor · Accepted solution]

Hi,

please have a look to this Fiel notice

http://www.cisco.com/en/US/products/hw/switches/ps4324/products_field_notice09186a0080715457.shtml

Olivier

[Basavaraj Ningappa]

Hi,

I had this issue before in our org, when we have raised TAC case to Cisco to ask for the reason to reboot, they advised us to replace the SUP engine, 4948 10 GE is a fixed switch, it is not a modular one, so we have replaced the entire unit and now it is working fine.

[fraber01]

Duh... you realise this thread dates from 2007...  This problem is long resolved...