4510R supervisor problem

[ferhatnferhat]

Hi,

We have this problem; 4510R switch not know standby supervisor.

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------
1   Active Supervisor   SSO                 Active                           
2   Standby Supervisor  SSO                 Disabled                        

%C4K_REDUNDANCY-2-HANDSHAKE_TIMEOUT_ACTIVE: The handshake messaging between active and standby has not yet started.

Colud you help me please.

Thanks.

[krahmani323]

Hello Ferhat,

According to this link : http://www.cisco.com/en/US/docs/switches/lan/catalyst4500/12.2/37sg/system/messages/emsg.html#wp1869509  you may need to reset the active supervisor :

REDUNDANCY-2

Error Message    C4K_REDUNDANCY-2-HANDSHAKE_TIMEOUT_ACTIVE: The handshake messaging between active and standby has not yet started.

Explanation  

The initial handshake message exchange between active and standby  supervisor engines  has not yet started. Traffic on the active supervisor engine is not  affected, but supervisor engine  redundancy will not work.

Recommended Action   Please schedule a  downtime ASAP and reset the active supervisor engine.

Regards.

Karim