6509E , Sup720(STANDBY HOT) - software crash

ioan_ploscariu · ‎10-29-2012

Hi,

I have one Catalyst 6509E chassis and two SUP720.

The bootup sequence on SUP 720 (standby hot) failed .

Messages that appear on SUP 720, on the console port indicate o software crash.

How can i resolve this problem?

I don't have a flash card in SUP720.

Thanks for the help.

This is the bootup process:

System Bootstrap, Version 8.5(3)

Cat6k-Sup720/SP processor with 1048576 Kbytes of main memory

Autoboot executing command: "boot bootdisk:"

Initializing ATA monitor library...

string is bootdisk:s72033-adventerprisek9_wan-mz.122-33.SXH5.bin

Loading image, please wait ...

Initializing ATA monitor library...

Self extracting the image... [OK]

Self decompressing the image : ################################################################################################################################################################ [OK]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, s72033_sp Software (s72033_sp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXH5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 16-Apr-09 18:55 by prod_rel_team

Image text-base: 0x40101328, data-base: 0x41C67500

00:00:06: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

Firmware compiled 19-Feb-09 13:10 by integ Build [100]

Earl Card Index= 259

00:00:06: %PFREDUN-6-STANDBY: Initializing as STANDBY processor for this switch

00:00:07: %SYS-SPSTBY-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:06: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:00:07: %OIR-SPSTBY-6-CONSOLE: Changing console ownership to route processor

System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Cat6k-Sup720/RP platform with 1048576 Kbytes of main memory

Download Start

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Download Completed! Booting the image.

Self decompressing the image : ##################################################################################################################################################################################################################################################################################################################### [OK]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXH5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 16-Apr-09 18:49 by prod_rel_team

Image text-base: 0x40101328, data-base: 0x43BF49B0

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco WS-C6509-E (R7000) processor (revision 1.5) with 983008K/65536K bytes of memory.

Processor board ID SMC134400BY

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

Last reset from s/w reset

1 Virtual Ethernet interface

60 Gigabit Ethernet interfaces

4 Ten Gigabit Ethernet interfaces

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).

%Software-forced reload

14:39:59 EET Mon Oct 29 2012: Breakpoint exception, CPU signal 23, PC = 0x4240FED8

--------------------------------------------------------------------

Possible software fault. Upon reccurence, please collect

crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback= 4240FED8 4240DA8C 42148C1C 42148C48 41FD6768 420216B4 42021710 4096841C 40968E8C 420D8A58 420D4CF4 420D4F10 42402F0C

$0 : 00000000, AT : 43FE0000, v0 : 45B70000, v1 : 44A00000

a0 : 50F07620, a1 : 0000F100, a2 : 00000000, a3 : 00000000

t0 : 42403528, t1 : 3400F101, t2 : 42403538, t3 : FFFF00FF

t4 : 42403528, t5 : 00002D2C, t6 : 40000000, t7 : 00000000

s0 : 00000000, s1 : 43F50000, s2 : 472DBE00, s3 : 0000001F

s4 : 00000040, s5 : 472DBE00, s6 : 45010000, s7 : 00000000

t8 : 5000DBBC, t9 : 00000004, k0 : 00000000, k1 : 00000000

gp : 43FE1B10, sp : 5000DC68, s8 : 00000000, ra : 4240DA8C

EPC : 4240FED8, ErrorEPC : 420DBA88, SREG : 3400F103

MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000

DATA_START : 0x43BF49B0

Cause 00000024 (Code 0x9): Breakpoint exception

Writing crashinfo to bootflash:crashinfo_20121029-113959

========= Start of Crashinfo Collection (14:39:59 EET Mon Oct 29 2012) =========

For image:

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXH5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 16-Apr-09 18:49 by prod_rel_team

========= Show Alignment =======================================================

No alignment data has been recorded.

No spurious memory references have been recorded.

========= Malloc and Free Traces ===============================================

MallocFree Trace: ixmallocfree=0x24 ptr=0x4508A130

4508A010: 52112D78 41AAE2AC 52112D78 41AAE394 511427B4 40000046 511427B4 4141786C

4508A030: 511427B4 41417DD4 51142868 60000022 511427B4 40000046 511427B4 4141786C

4508A050: 511427B4 41417DD4 51142868 60000022 52112D78 3000002A 52112D78 41AAE2AC

4508A070: 52112D78 41AAE394 511427B4 40000046 511427B4 4141786C 511427B4 41417DD4

4508A090: 51142868 60000022 511427B4 40000046 511427B4 4141786C 511427B4 41417DD4

4508A0B0: 51142868 60000022 52112D78 3000002A 52112D78 41AAE2AC 52112D78 41AAE394

4508A0D0: 511427B4 40000046 511427B4 4141786C 511427B4 41417DD4 51142868 60000022

4508A0F0: 511427B4 40000046 511427B4 4141786C 511427B4 41417DD4 51142868 60000022

4508A110: 52112D78 3000002A 52112D78 41AAE2AC 52112D78

00:01:56: %SYS-SPSTBY-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:01:56: %SYS-SPSTBY-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:01:56: %OIR-SPSTBY-6-CONSOLE: Changing console ownership to switch processor

*** System received a Software forced crash ***

signal= 0x17, code= 0x24, context= 0x43763e54

PC = 0x411873bc, Cause = 0x1820, Status Reg = 0x34008002

Ivan Shirshin · ‎10-29-2012

Hi Ioan,

The stack decode show heartbeat_peer_failed - crash due to heartbeat failure. This is usually either misseated supervisor or faulty HW.

Kind Regards,
Ivan Shirshin

**Please grade this post if you find it useful.

Kind Regards,
Ivan