7600 SIP-600 Unsupported on RSP720-3CXL-GE

David Mejia · ‎02-23-2016

Hi, everyone

I installed a 7600-SIP-600 into a Cisco 7613-S Chassis With RSP720-3CXL-GE, but the router`s log shows it is not supported, could you please help me if it is a Hardware incompatibility or maybe a Software issue??

Thanks in advanced

***********************************************************************************

Log:

%C7600_PWR-SP-4-UNSUPPORTED: unsupported module in slot 10, power not allowed: Not Supported.

***********************************************************************************

R#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
1    0 4-subslot SPA Interface Processor-400 7600-SIP-400       JAE11043DTT
2    0 4-subslot SPA Interface Processor-400 7600-SIP-400       JAE12067LKT
3    0 4-subslot SPA Interface Processor-400 7600-SIP-400       JAE1052J60Y
4    0 2 port adapter Enhanced FlexWAN        WS-X6582-2PA       JAE0936KPTQ
6    0 4-subslot SPA Interface Processor-400 7600-SIP-400       JAE1211B1Y2
7    2 Route Switch Processor 720 (Active)    RSP720-3CXL-GE     JAE1411087Q
8    2 Route Switch Processor 720 (Hot)       RSP720-3CXL-GE     JAE14120DTZ
9   48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX     SAL1206FNBV
10    0 1-subslot SPA Interface Processor-600 7600-SIP-600       JAE1207829X
11   24 CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL08301564
12    4 CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1151B2ME
13    8 CEF720 8 port 10GE with DFC            WS-X6708-10GE      SAL1444Y3JP

Mod MAC addresses                       Hw   Fw            Sw           Status
--- ---------------------------------- ----- ------------- ------------ -------
1 001a.a1f9.e500 to 001a.a1f9.e57f 2.4   15.4(3)S      15.4(3)S     Ok
2 001e.f7f8.d640 to 001e.f7f8.d6bf 2.5   15.4(3)S      15.4(3)S     Ok
3 001a.a119.9e00 to 001a.a119.9e7f 2.4   15.4(3)S      15.4(3)S     Ok
4 0015.2b20.bad0 to 0015.2b20.bb0f 2.1   15.4(3)S      15.4(3)S     Ok
6 001f.6cca.4980 to 001f.6cca.49ff 2.5   15.4(3)S      15.4(3)S     Ok
7 0023.eb0d.dd48 to 0023.eb0d.dd4b 5.9   12.2(33r)SRD 15.4(3)      Ok
8 0023.eb0d.e048 to 0023.eb0d.e04b 5.9   12.2(33r)SRD 15.4(3)      Ok
9 001f.6cf5.f110 to 001f.6cf5.f13f 2.7   12.2(14r)S    15.4(3)      Ok
10 001e.f7a7.d240 to 001e.f7a7.d27f 1.2   Unknown       Unknown      PwrDown
11 0011.9339.5698 to 0011.9339.56af 2.1   12.2(14r)S    15.4(3)      Ok
12 001b.d4f7.913c to 001b.d4f7.913f 2.6   12.2(14r)S    15.4(3)      Ok
13 588d.09ab.d830 to 588d.09ab.d837 2.2   12.2(18r)S    15.4(3)      Ok

Mod Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
1/0 5xGE SPA                    SPA-5X1GE-V2       JAE1416089J 1.2    Ok
1/1 5xGE SPA                    SPA-5X1GE-V2       JAE1342LM5N 1.2    Ok
2/0 5xGE SPA                    SPA-5X1GE-V2       JAE141608I9 1.2    Ok
2/1 5xGE SPA                    SPA-5X1GE-V2       JAE141608HV 1.2    Ok
3/0 2xGE SPA                    SPA-2X1GE          JAB101500U9 2.2    Ok
3/1 1xOC12 POS SPA              SPA-1XOC12-POS     JAB091204SG 1.0    Ok
3/3 1xOC12 POS SPA              SPA-1XOC12-POS     JAE1051094L 1.0    Ok
6/2 5xGE SPA                    SPA-5X1GE-V2       JAE153008A2 1.2    Ok
6/3 5xGE SPA                    SPA-5X1GE-V2       JAE15170439 1.2    Ok
7 Policy Feature Card 3       7600-PFC3CXL       JAE14110179 1.1    Ok
7 C7600 MSFC4 Daughterboard   7600-MSFC4         JAE141104W1 1.5    Ok
8 Policy Feature Card 3       7600-PFC3CXL       JAE14120B5Q 1.1    Ok
8 C7600 MSFC4 Daughterboard   7600-MSFC4         JAE14120AX3 1.5    Ok
9 Distributed Forwarding Card WS-F6700-DFC3B     SAL1204DZPE 4.6    Ok
10 SIP-600 Distributed Forward 7600-SIP-600-DC    JAE1207823N 1.1    PwrDown
11 Centralized Forwarding Card WS-F6700-CFC       SAL09370B8P 2.0    Ok
12 Centralized Forwarding Card WS-F6700-CFC       SAL08373Q65 2.0    Ok
13 Distributed Forwarding Card WS-F6700-DFC3CXL   SAL1444YQ0R 1.6    Ok

Mod Online Diag Status
---- -------------------
1 Pass
1/0 Pass
1/1 Pass
2 Pass
2/0 Pass
2/1 Pass
3 Pass
3/0 Pass
3/1 Pass
3/3 Pass
4 Pass
6 Pass
6/2 Pass
6/3 Pass
7 Pass
8 Pass
9 Pass
10 Not Applicable
11 Pass
12 Pass
13 Pass

************************************************************************************************************************************

R#sh version
Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVENTERPRISEK9-M), Version 15.4(3)S, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.

Iulian Vaideanu · ‎02-24-2016

I can't find any restrictions on placing a SIP-600 in a 7613 chassis with RSP720, and the IOS version definitely seems recent enough to support it - maybe it's just a matter of available power (the shelf being almost full), what does "show power" look like?

David Mejia · ‎02-24-2016

Hi Lulian,

Here es the show power,

thanks for your help.

#sh power
system power redundancy mode = redundant
system power total =     5771.64 Watts (137.42 Amps @ 42V)
system power used =      3522.12 Watts (83.86 Amps @ 42V)
system power available = 2249.52 Watts (53.56 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-6000W       5771.64 137.42 OK     OK     on
2    WS-CAC-6000W       5771.64 137.42 OK     OK     on
                        Pwr-Allocated Oper
Fan Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    FAN-MOD-13SHS       375.06 8.93 OK
                        Pwr-Requested Pwr-Allocated Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    7600-SIP-400        265.02 6.31   265.02 6.31 on    on
2    7600-SIP-400        265.02 6.31   265.02 6.31 on    on
3    7600-SIP-400        265.02 6.31   265.02 6.31 on    on
4    WS-X6582-2PA        105.00 2.50   105.00 2.50 on    on
6    7600-SIP-400        265.02 6.31   265.02 6.31 on    on
7    RSP720-3CXL-GE      340.20 8.10   340.20 8.10 on    on
8    RSP720-3CXL-GE      340.20 8.10   340.20 8.10 on    on
9    WS-X6748-GE-TX      407.40 9.70   407.40 9.70 on    on
10   7600-SIP-600        341.88 8.14     -     -     on    off (not supported)
11   WS-X6724-SFP        125.16 2.98   125.16 2.98 on    on
12   WS-X6704-10GE       295.26 7.03   295.26 7.03 on    on
13   WS-X6708-10GE       473.76 11.28   473.76 11.28 on    on
#

Iulian Vaideanu · ‎02-24-2016

So it's not insufficient power... an even longer shot, but couldn't hurt checking: "show hw-module slot 10 fpd" (although the documented behaviour of mismatching firmware is not exactly "power down").

David Mejia · ‎02-24-2016

Many thanks for your help Lulian,

This is what the command displays:

#show hw-module slot 10 fpd

% No cards with FPD support can be found at the indicated slot number.

Evgeni Yampolski · ‎01-30-2017

David Mejia

I'm wondering if you were able to resolve this issue when 7600-SIP-600 not supported with 15.4(3)S. it appears we are facing similar problem and was hoping you can post the solution...

Thank you

~Evgeni

russhe · ‎03-02-2016

Hi David,

What troubleshooting steps have you taken so far? It sounds like you could have a CFC/DFC mismatch on your SIP 600 which is stopping it from powering on. Were there any other errors or logs when the SIP is inserted or removed? Is this in production? If a mismatch is the case, a reload of the box should solve the problem as it will renegotiate the PFC mode for the system. Please review the below for further clarity:

https://tools.cisco.com/squish/11770

https://tools.cisco.com/squish/b02c1

Hope this helps!

-Russ

erfani.hm@gmail.com · ‎07-29-2018

Hi all ,

I have the same problem with IOS 15.5.3S7
Can anyone help about this issue ?
Thanks