C3650 SIF POST failed

[zhikun xiong]

Hello All,

I had a brand new C3650 recently.  It only worked for 3 days, and I got error message "BIST fail. Abort init..." suddenly. So I followed Bug search tool to upgrade firmware from 3.6.6E to 3.7.4E, and the error message is gone. But I got another message "Reason Code:[4] Reset Reason:Reset/Reload requested by [stack-manager].[SIF POST failed]". Now I'm stuck. Does anyone have this error before? Any ideas to fix? 

Thanks,

Danny

[zhikun xiong]

Here comes:

Booting...
Interface GE 0 link down***ERROR: PHY link is down

Getting rest of image
Reading full image into memory...Check base package header ...: done = 16384
Getting rest of image
Reading full image into memory....done
Reading full base package into memory...: done = 81992100
Bundle Image
--------------------------------------
Kernel Address : 0x5377834c
Kernel Size : 0x3fb4ba/4175034
Initramfs Address : 0x53b73808
Initramfs Size : 0xd47999/13924761
Compression Format: .mzip

Bootable image at @ ram:0x5377834c
Bootable image segment 0 address range [0x81100000, 0x820b0000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@boot_system: 623
Loading Linux kernel with entry point 0x816734a0 ...
Bootloader: Done loading app on core_mask: 0xf

### Launching Linux Kernel (flags = 0x5)

All packages are Digitally Signed
Starting System Services
devpts /dev/pts devpts rw,nosuid,noexec,relatime,gid=4,mode=600,ptmxmode=000 0 0

FIPS(NGWC): Flash Key Check : Begin
FIPS(NGWC): Flash Key Check : End, Not Found, FIPS Mode Not Enabled
Apr 24 08:56:30 %IOSXE-3-PLATFORM: process sysmgr: Reset/Reload requested by [stack-manager].
Apr 24 08:56:30 %STACKMGR-1-RELOAD: Reloading due to reason SIF POST failed

<Sat Apr 24 08:56:30 2021> Message from sysmgr: Reason Code:[4] Reset Reason:Reset/Reload requested by [stack-manager]. [SIF POST failed]
get_local: failed: No such file or directory
Unmounting ng3k filesystems...
Unmounted /dev/sda3...
Warning! - some ng3k filesystems may not have unmounted cleanly...
Please stand by while rebooting the system...
Restarting system.

[Leo Laohoo]

Two questions: 

1. Did you use the "reset" command or did you pull the power cable? 
2. What firmware are you trying to boot?  3.6.X and earlier?

[zhikun xiong]

Hi Leo,

1. I pulled power cable

2. I had just upgraded the firmware from 3.6.6E to 3.7.4E because of CSCu95378 bug. Now I have this bug. 

Thanks,

Danny

[Leo Laohoo]

---

@zhikun xiong wrote:

I had just upgraded the firmware from 3.6.6E to 3.7.4E because of CSCu95378 bug. Now I have this bug. 

---

Is the 3.6.6 firmware still in the flash?

[zhikun xiong]

Hi Leo,

No, I do the emergency-install and I had just checked.

Thanks,

Danny

[zhikun xiong]

switch: dir flash:
Directory of flash:/

30977 drwx 4096 .
2 drwx 4096 ..
30978 -rw- 2097152 nvram_config
30979 -rw- 81992100 cat3k_caa-base.SPA.03.07.04E.pkg
30980 -rw- 5667516 cat3k_caa-drivers.SPA.03.07.04E.pkg
30981 -rw- 36656136 cat3k_caa-infra.SPA.03.07.04E.pkg
30982 -rw- 46349632 cat3k_caa-iosd-universalk9.SPA.152-3.E4.pkg
30983 -rw- 28904332 cat3k_caa-platform.SPA.03.07.04E.pkg
30984 -rw- 128582464 cat3k_caa-wcm.SPA.10.3.141.0.pkg
30985 -rw- 1236 packages.conf

1288916992 bytes available (358977536 bytes used)

switch:

[zhikun xiong]

Hi All,

Since the switch only can boot into rommon mode, I can not do the dir crashinfo for more information. I had also boot the switch on old 3.3.0SE from USB. I got a little more detail error message. However, as I said before, this switch has no any stack kits installed. I don't know why showing this error.

switch: boot usbflash0:/cat3k_caa-universalk9.SPA.03.03.00.SE.150-1.EZ.bin
Reading full image into memory.........................................................................................................................................................................................................................................................done
Bundle Image
--------------------------------------
Kernel Address : 0x53796044
Kernel Size : 0x402ecf/4206287
Initramfs Address : 0x53b98f14
Initramfs Size : 0xdb8d7e/14388606
Compression Format: .mzip

Bootable image at @ ram:0x53796044
Bootable image segment 0 address range [0x81100000, 0x82110000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "usbflash0:/cat3k_caa-universalk9.SPA.03.03.00.SE.150-1.EZ.bin" uncompressed and installed, entry point: 0x81653a10
Loading Linux kernel with entry point 0x81653a10 ...
Bootloader: Done loading app on core_mask: 0xf

### Launching Linux Kernel (flags = 0x5)

All packages are Digitally Signed
Starting System Services

*** Stack adapter authentication failed on stack port 1 on switch 1 ***

Stack Adapter Auth Fail : SIF_SERDES_CABLE_EASTBOUNDApr 25 09:05:36 %STACKMGR-1-UNKNOWN_STACK_ADAPTER: Unknown stack adapter inserted on stack port 1 on switch 1

*** Stack adapter authentication failed on stack port 2 on switch 1 ***

Stack Adapter Auth Fail : SIF_SERDES_CABLE_WESTBOUNDApr 25 09:06:01 %STACKMGR-1-RELOAD: Reloading due to reason SIF POST failed
Apr 25 09:06:01 %IOSXE-3-PLATFORM: process sysmgr: Reset/Reload requested by [stack-manager].

<Sun Apr 25 09:06:01 2021> Message from sysmgr: Reason Code:[4] Reset Reason:Reset/Reload requested by [stack-manager]. [SIF POST failed]
get_local: failed: No such file or directory
Unmounting ng3k filesystems...
Warning! - some ng3k filesystems may not have unmounted cleanly...
Please stand by while rebooting the system...
Restarting system.

Booting...

[balaji.bandi]

not sure why you trying 3.3  code here ?

switch: boot usbflash0:/cat3k_caa-universalk9.SPA.03.03.00.SE.150-1.EZ.bin