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C3750X won`t accept 100Mbit SFPs on first 12 ports

Zeljko.Medic
Level 1
Level 1

Hello,

I have strange problem (or maybe a feature) on two C3750X-24S-S switches (24fiber optics ports). http://www.cisco.com/c/en/us/support/switches/catalyst-3750x-24s-s-switch/model.html#~tab-documents

On both switches Cisco iOS 15.2.4E1 is installed. I`m using 100Mbit multimod SFP (wavelength 1310nm) - GLC-GE-100FX, which is according to this list compatible (and should be working) with my switches  http://www.cisco.com/c/en/us/td/docs/interfaces_modules/transceiver_modules/compatibility/matrix/100MB_Tx_Matrix.html 

In my case GLC-GE-100FX  works only on ports 13-24 but not on the ports 1-12. On first 12 ports 1Gbit SFPs (single or multimode) are working fine, but 100Mbit don`t work at all.

If I connect 100Mbit MM GLC-GE-100FX to any of first 12 ports and connect it to lets say media converter I get link-flap error. If I disable link-flap (errdisable command) port goes up/down few times and in the end stays down.

If I connect same 100Mbit MM GLC-GE-100FX to ports 13-24 to the same media converter with same cable everything works fine.

I also tried putting half/full duplex and adjusting bandwidth on port, but still no luck. 100Mbit SFP works fine on ports 13-24  and with no adjustments needed.

If I put GLC-GE-100FX in one of the ports that it is not working on (port 6 in this case) and try a few commands I get following:

sh interfaces gi1/0/6

reliability 255/255 tx/rxload 1/255

sh interfaces gi1/0/6 capabilities


GigabitEthernet1/0/6
  Model:                 WS-C3750X-24S
  Type:                  100BaseFX SFP
  Speed:                 100
  Duplex:                half,full
  Trunk encap. type:     802.1Q,ISL
  Trunk mode:            on,off,desirable,nonegotiate
  Channel:               yes
  Broadcast suppression: percentage(0-100)
  Flowcontrol:           rx-(off,on,desired),tx-(none)
  Fast Start:            yes
  QoS scheduling:        rx-(not configurable on per port basis),
                         tx-(4q3t) (3t: Two configurable values and one fixed.)
  CoS rewrite:           yes
  ToS rewrite:           yes
  UDLD:                  yes
  Inline power:          no
  SPAN:                  source/destination
  PortSecure:            yes
  Dot1x:                 yes

I have no idea what to do. Switches are brand new and not yet configured. Is it possible that some kind of hardware error is in question, am I missing some iOS command, or is it maybe a feature on 3750X fiber series?

2 Replies 2

jarar_m01
Level 1
Level 1

Hi,

Yes it should work as per cisco docs. If your device is new please open a case with cisco TAC and check ASAP is my suggestion.

Regards,

Jarar

Hi Jarar,

Thanks for your comment. My thoughts are the same, I just wanted to confirm with somebody, since I don`t have any experience with 3750X series.

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