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C4507R+E redundancy disabled

Tom Kiermaier
Level 1
Level 1

Started getting alerts last night:

%C4K_REDUNDANCY-2-HANDSHAKE_TIMEOUT_ACTIVE: The handshake messaging between active and standby has not yet started.

I tried reseating the standby module (Sup V-10GE 10GE) but it would just come up in rommon. The ios image was there and I was able to boot it manually but it would just come up and hang at this point:

Exiting to ios...
Rommon reg: 0x10000380
#######################################################
 Decompression done, relocating ...
              Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-ENTSERVICESK9-M),                                                                                                                                                              Version 15.0(2)SG10, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Tue 07-Apr-15 09:46 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x123AE824

When this happened I replaced the module with a spare but the same thing is occurring with that. Anyone know what the issue could be? The switch is in production.

1 Reply 1

Austin Sabio
Level 4
Level 4

Please open a case with Cisco TAC.

FYI,

REDUNDANCY-2

Error Message    C4K_REDUNDANCY-2-HANDSHAKE_TIMEOUT_ACTIVE: The handshake messaging 
between active and standby has not yet started.

Explanation    The initial handshake message exchange between active and standby supervisor engines has not yet started. Traffic on the active supervisor engine is not affected, but supervisor engine redundancy will not work.

Recommended Action    Please schedule a downtime ASAP and reset the active supervisor engine.

http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst4500/12-2/31sg/system/message/message/emsg.html

 

Please rate, if helpful. 

Thank you.