C9200 Catalyst switch power module have the invalid PID.

[faizahamed139]

Hi Guys,

Can someone help me to know that in a C9200L switch I unable to see the PID?

But can see the serial number for the hardware. When I asked Cisco they don't get this serial number and asking for the PID.

NAME: "Switch 1 - Power Supply A", DESCR: "Switch 1 - Power Supply A"
PID:                        , VID: V01 , SN: LITXXXXXXX

[M02@rt37 · Accepted solution]

Hello @faizahamed139 

Try #show environment all command

Something like 

PWR-C6-125WAC

[Leo Laohoo]

Could be a bug.  

What firmware is the switch on?

[faizahamed139]

Thanks @Leo Laohoo and M02@rt37 !!

The switch is currently on  Version 16.12.05b

Getting the PID on "show environment all" output

PWR-C5-125WAC

One more query. This is the newly installed device and trying to cover every hardware under cisco support contract. But this power module serial number doesn't fetch any PID on cisco portal as well (Screenshot attached). 

[Leo Laohoo · Accepted solution]

The switch is covered under warranty but the power supplies are never covered under any warranty. 

If a power supply fails, raise a TAC case using the serial number of the switch. And tell the RMA agent the serial number of the faulty power supply.  That's how it works.