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C9500-40X Smart license authorization issue..

%SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager or satellite : Fail to send out Call Home HTTP message.

GB-CORE-SW#
Jun 8 07:13:54 IST: %PKI-4-TRUSTPOOL_DOWNLOAD_FAILURE: Trustpool Download failed
Jun 8 07:13:54 IST: %PKI-4-TRUSTPOOL_DOWNLOAD_FAILURE: Trustpool Download failed
Jun 8 07:14:36 IST: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager or satellite : Fail to send out Call Home HTTP message.
Jun 8 07:14:36 IST: %SMART_LIC-3-AUTH_RENEW_FAILED: Authorization renewal with the Cisco Smart Software Manager or satellite : Communication message send error for udi PID:C9500-40X,SN:

 

Configuration extract:-


stackwise-virtual
 domain 15
call-home
 contact-email-addr sxvy@gmail.com 
 vrf indINTERNAL
 profile "CiscoTAC-1"
  active
  destination transport-method http
  no destination transport-method email
  destination address http https://10.101.39.33:443/Transportgateway/services/DeviceRequestHandler
no ip source-route
ip routing
!
 

 

 

[‏08/‏06/‏2019 07:49]  Arun More: 
GB-CORE-SW#show call-home profile CiscoTAC-1 
GB-CORE-SW#show call-home profile CiscoTAC-1

 

Profile Name: CiscoTAC-1
    Profile status: ACTIVE
    Profile mode: Full Reporting
    Reporting Data: Smart Call Home, Smart Licensing
    Preferred Message Format: xml
    Message Size Limit: 3145728 Bytes
    Transport Method: http
    HTTP  address(es): https://10.101.39.33/Transportgateway/services/DeviceRequestHandler
    Other address(es): default

    Periodic configuration info message is scheduled every 7 day of the month at 12:05

    Periodic inventory info message is scheduled every 7 day of the month at 11:50

    Alert-group               Severity
    ------------------------  ------------
    crash                     debug
    diagnostic                minor
    environment               warning
    inventory                 normal

    Syslog-Pattern            Severity
    ------------------------  ------------
    APF-.-WLC_.*              warning
    .*                        major


SW#show lic st
Smart Licensing is ENABLED

 

Utility:
  Status: DISABLED

Data Privacy:
  Sending Hostname: yes
    Callhome hostname privacy: DISABLED
    Smart Licensing hostname privacy: DISABLED
  Version privacy: DISABLED

Transport:
  Type: Callhome

Registration:
  Status: REGISTERED
  Smart Account:
  Virtual Account: DEFAULT
  Export-Controlled Functionality: Allowed
  Initial Registration: First Attempt Pending
  Last Renewal Attempt: FAILED on Jun 08 07:29:08 2019 IST
    Failure reason: Fail to send out Call Home HTTP message.
  Next Renewal Attempt: Jun 08 08:30:50 2019 IST
  Registration Expires: Feb 04 21:10:28 2020 IST

License Authorization:
  Status: AUTH EXPIRED on Jun 08 07:14:36 2019 IST
  Last Communication Attempt: FAILED on Jun 08 07:14:36 2019 IST
    Failure reason: Fail to send out Call Home HTTP message.
  Next Communication Attempt: Jun 08 08:13:54 2019 IST
  Communication Deadline: DEADLINE EXCEEDED

 

-SW#
 show version:-

 

SW#sh ver
Cisco IOS XE Software, Version 16.09.01
Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.9.1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Tue 17-Jul-18 17:00 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON
BOOTLDR: System Bootstrap, Version 16.9.1r [FC2], RELEASE SOFTWARE (P)

GB-CORE-SW uptime is 15 weeks, 2 days, 12 hours, 55 minutes
Uptime for this control processor is 11 weeks, 2 days, 14 hours, 45 minutes
System returned to ROM by SSO Switchover at 17:18:58 IST Sat Feb 9 2019
System restarted at 14:42:29 IST Wed Mar 20 2019
System image file is "flash:packages.conf"
Last reload reason: PowerOn

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.


Technology Package License Information:

------------------------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------------
network-advantage Smart License network-advantage
dna-advantage Subscription Smart License dna-advantage

cisco C9500-40X (X86) processor with 1418286K/6147K bytes of memory.
Processor board ID FCW2243F036
102 Virtual Ethernet interfaces
96 Ten Gigabit Ethernet interfaces
4 Forty Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
16777216K bytes of physical memory.
1638400K bytes of Crash Files at crashinfo:.
11264000K bytes of Flash at flash:.
0K bytes of WebUI ODM Files at webui:.
1638400K bytes of Crash Files at crashinfo-1:.
11264000K bytes of Flash at flash-1:.

Base Ethernet MAC Address : cc:70:ed:c5:c1:00
Motherboard Assembly Number : 73-18140-03
Motherboard Serial Number : FOC2
Model Revision Number : D0
Motherboard Revision Number : B0
Model Number : C9500-40X
System Serial Number : 


Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
1 50 C9500-40X 16.9.1 CAT9K_IOSXE INSTALL
* 2 50 C9500-40X 16.9.1 CAT9K_IOSXE INSTALL


Switch 01
---------
Switch uptime : 10 weeks, 6 days, 22 hours, 31 minutes

Base Ethernet MAC Address : cc:70:ed:c5:cf:80
Motherboard Assembly Number : 73-18140-03
Motherboard Serial Number : 
Model Revision Number : D0
Motherboard Revision Number : B0
Model Number : C9500-40X
System Serial Number :

Configuration register is 0x102

-SW#

 

show call-home smart-licensing st
Success: Successfully sent and response received.
Failed : Failed to send or response indicated error occurred.
Inqueue: In queue waiting to be sent.
Dropped: Dropped due to incorrect call-home configuration.

 

Msg Subtype      Success Failed  Inqueue Dropped Last-sent (GMT+05:30)
----------------------------------------------------------------------
RENEW            0       2486    0       0              n/a
ENTITLEMENT      0       90516   2       0              n/a

GB-CORE-SW#

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