catalyst 2960 ip address not accessible, Telnet not accessible after running express setup

[oladimejiibigbami]

A customer has recently acquired a cisco 2960 switch which I am to set up.After running the express set up and putting the ip information, the switch was put on the network but the ip address is not pingable and we cannot telnet into it.I also connected a console cable to it and there is not prompt(SW>) for inputting commands or verifying configs.

I have tried several times and reset the switch using the mode button and by express setup I have put the ip information and enabled telnet access, still no solution.

Does anyone here know what I can do?

Thanks in advance!

[Martin Hruby]

Hello

I would recommend that you connect to the switch (after the express setup) and issue some basic verification commands to see how the routing table looks like and in what state or your interfaces:

show ip route
show ip interface brief

Can you share the output of these commands with us?
In any way you should have at least one interface with an IP address in UP/UP state and if you plan to reach the switch on this IP address from a different network then you must also have a route to this network in the routing table (or a default route).

For Telnet access, you need to configure a password, at minimum:

line vty 0 4
 password cisco
 login

Hope this helps.

Best regards,
Martin

[oladimejiibigbami]

Thanks Martin,

After express setup, from the switch console, we could see it booting succesful and checking interfaces succesfully but it does not bring the user mode(sw>) where we can issue commands.

We assign 192.168.0.1 to switch during express set up and save the config.

We put the switch on a network which has the same ip range as above but switch is not pingable.

Is there anything we are missing?

[Martin Hruby]

Once you're done with express setup make sure to save the configuration into NVRAM and then reboot the switch.

After bootup you should see a bunch of messages on the console about enabled services and interfaces. After that (as long as your connected to the console) you should be able to bring up the console by hitting Enter.

Once in the terminal you can go into privileged mode by issuing enable and from there you can view the configuration and status of interfaces / routing table.

For more information have a look here: http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst2960/hardware/installation/guide/2960_hg/hgcliset.html

Best regards,
Martin