Catalyst 2960-L Web ui broken

[avi.barilan]

Hi

i have just upgraded my switch firmware to: c2960l-universalk9-mz.152-7.E0a.

after the upgrade completed, the web ui is broken.

attached screenshots of before and after.

i have no idea how to fix this (i am a bit of a newby)

any help will be much appreciated.

this is the "before:"

this is after:

and this is what i see if i click on "web console":

[kcasner]

Same issue, fresh lab switch. I ran the command exactly as you suggested "archive download-sw /overwrite tftp://TFTP_SERVER_IP_ADDRESS/IOS_filename.TAR" several times, and still the same issue. Reset IE, emptied temp files, tried from another PC that has never reached the switch, and have tried different firmware versions as well. All boot, but this issue persists...

Any suggestions?

[Leo Laohoo]

---

@kcasner wrote:

ERROR: Image is not a valid IOS image archive.

---

Me bad.  I actually didn't see this error message.

So the gist is the switch is a 2960L but the IOS being forced is for the 2960X. 

[Deepak Kumar]

Hi,

What is your issue, The screenshot which you attached are looking everything correct.

[MaxFisher925]

I possibly had this same issue, for me the WEBUI software update method didn't apply the "boot system" commands to point to the new iOS.

I had to navigate the html configuration directories in the browser to apply the boot system command for the correct iOS version.

/level/15/exec/-/configure

/level/15/exec/-/configure/http

/level/15/configure/-/boot

/level/15/configure/-/boot/system

/level/15/configure/-/boot/system/flash:\/c2960l-universalk9-mz.152-7.E2\/c2960l-universalk9-mz.152-7.E2.bin

[jswisher]

For anyone else having this issue: Downloading a fresh tar file from Cisco and running the command: 

archive download-sw /overwrite tftp://TFTP_SERVER_IP_ADDRESS/IOS_filename.TAR

After it completes, reload the switch and the web interface will re-appear. I'm sure it doesn't matter but I made sure to keep the filename the same. 

---

@Leo Laohoo wrote:
WTF! Someone manually installed the HTML sub-directory.
That ain't going to work.
Re-install the firmware by using the command "archive download-sw /overwrite tftp://TFTP_SERVER_IP_ADDRESS/IOS_filename.TAR".

---

[ChristianSteffens1981]

I have the same issue the second time.

I have just tried to install the newest version of the firmware on my 2960L 8TS. It is the version E3. I managed this with the web UI of the Cisco. But something went wrong because the progress window was shown over the whole night and did not find an end. After about 10 hours I have stopped the process. Now, when I type the IP adress of the switch in the browser only a text comes up. When I try to enter the web UI it is said that the page was not found. 

I have installed the SolarWind TFTP Server software on my desktop and started the service. I have copied the newest Version of the Cisco firmware for the 2960L in the root directory of the TFTP Server. After entering the command archive download-sw /overwrite tftp://TFTP_SERVER_IP_ADDRESS/IOS_filename.TAR the following error is displayed:

 Could not buffer tarfile...using multiple downloads
examining image stack version...
%Error opening tftp://192.168.178.40/c2960l-universalk9-tar.152-7.e3.tar (Timed out)
%Error opening flash:update/info (No such file or directory)
ERROR: Image is not a valid IOS image archive.
examining image...
%Error opening tftp://192.168.178.40/c2960l-universalk9-tar.152-7.e3.tar (Timed out)
%Error opening flash:update/info (No such file or directory)
ERROR: Image is not a valid IOS image archive.

[ChristianSteffens1981]

After going back to version E2 I have tried to update to E3 another time. I have started the update with the web ui. I was told that the update was successful. After restarting the switch, the header of the web ui is not displayed correctly. Here is a screenshot of the new header:

Does anyone have a hint how to repair?

[phrogg]

@ChristianSteffens1981, were you able to resolve this issue in the mean time? I'm facing the same issue (with c1000-universalk9-mz.152-7.E3k) and would appreciate any hint.

---

Edit: Resetting to day 0 state and replaying initial setup restored the proper rendering of the header in the Web UI

[ChristianSteffens1981]

I have gone back to version E2. That works fine. This version is also recommended by Cisco. 

[sdelabarde]

Same problem for me after trying to update 152-7E4, switch has no ablity to show html homepage.

after use "archive download-sw /overwrite tftp://TFTP_SERVER_IP_ADDRESS/IOS_filename.TAR" all the html directory have been created. Thank a lot for this tip SOOO helpfull. Stay safe

[delloway]

I have this same symptom.  I upgraded with the Tar.  Here is the flash.  I'm a little over my head here as I used the GUI to do the upgrade.  What is the solution?  In easy to follow steps...

MyLanSw#sho flash:

Directory of flash:/

1026 -rwx 3096 Jul 16 2021 03:15:06 +00:00 multiple-fs
538 -rwx 34 Mar 27 2021 09:37:53 +00:00 pnp-tech-time
541 -rwx 38440 Mar 27 2021 09:37:54 +00:00 pnp-tech-discovery-summary
764 drwx 2048 Mar 27 2021 09:41:30 +00:00 dc_profile_dir
257 drwx 2048 Mar 27 2021 09:57:55 +00:00 pnp-info
259 drwx 2048 Jul 15 2021 14:24:05 +00:00 crashinfo_ext
513 drwx 2048 Jul 15 2021 15:09:49 +00:00 pnp-tech
1028 drwx 2048 Jul 16 2021 02:57:59 +00:00 uploadFile
260 drwx 2048 Jul 16 2021 03:02:49 +00:00 c2960l-universalk9-mz.152-7.E3
1022 -rwx 2103 Jul 16 2021 03:13:27 +00:00 config.text
1023 -rwx 1915 Jul 16 2021 03:13:27 +00:00 private-config.text
2 drwx 2048 Mar 1 1993 00:00:02 +00:00 lost+found

244711424 bytes total (143560704 bytes free)

[Mgarces1]

hola buen dia lo pude resolver con este video usando putty por usb console e instalando tfpd64 y descargando el archivo .tar 

[ChristianSteffens1981]

I have installed E4. The update process ended with "successful". After restarting the switch and entering the ip in the browser I am told to enter the login and password, but after that the screen is empty: no graphic web interface and no text based web interface - only an empty screen. Do you have any ideas how to solve this problem?

Before E4 I have had E2. With E3 I have had the issues mentioned above.

Thanks for help in advance!

[CollinsCochran72880]

Did you ever figure this problem out?

[tech637]

Had same issue. Returned to 15.2.6E2b, still cannot open web, telnet and ssh.

Had to erase configuration:

write erase

reload

This helped, web and all is back