Catalyst 2960S problem after upgrade 15.0(2)SE1

[steisskal]

I have update the firmware of a Cisco Catalyst 2960S-48TS-L

from 12.2(58)SE2

to 15.0(2)SE1

and now the  switch just keeps rebooting with error:

..done Initializing flashfs.

Checking for Bootloader upgrade..

Boot Loader upgrade not required (Stage 2)

%Software-forced reload

Buffered messages:

Queued messages:

Mar 30 01:27:39.903: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console de

bugging output.

*Mar  1 00:00:15.272: Read env variable - LICENSE_BOOT_LEVEL =

Mar 30 01:27:38.283: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name

= c2960s_lanbase Next reboot level = lanbase and License = lanbase

Mar 30 01:27:38.534: %CRYPTO-0-SELF_TEST_FAILURE: Encryption self-test failed (S

oftware self-integrity test)

Mar 30 01:27:38.802: %CRYPTO-0-SELF_TEST_FAILURE: Encryption self-test failed (R

BG: unable to initialize rbg)

Mar 30 01:27:38.802: %CRYPTO-0-SELF_TEST_FAILURE: Encryption self-test failed (S

P 800-90 DRBG)

: Unexpected exception to CPUvector 2000, PC = 1CA83C8

-Traceback= 0x1CA83C8z 0x1CA83C8z 0x4C72FCz 0x1340B74z 0x1340D34z 0x1340E50z 0x3

8A1F8z 0x38A66Cz 0x1CA9684z 0x1CA3DD8z

: Unexpected exception to CPUvector 2000, PC = 13802F4

-Traceback= 0x13802F4z 0x1576500z 0x1CA9684z 0x1CA3DD8z

=== Flushing messages () ===

Buffered messages:

Queued messages:

Mar 30 01:27:41.150: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console de

bugging output.

Mar 30 01:27:40.684: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to en

sure console debugging output.

Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 15.0(2)SE1,

RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2013 by Cisco Systems, Inc.

Compiled Fri 04-Jan-13 02:38 by prod_rel_team

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

SRR0 = 0x013824B8  SRR1 = 0x00029230  SRR2 = 0x01CA83C8  SRR3 = 0x00029230

ESR = 0x00000000  DEAR = 0x00000000  TSR = 0x84000000  DBSR = 0x10000000

CPU Register Context:

Vector = 0x00002000  PC = 0x01CA83C8  MSR = 0x00029230  CR = 0x35000053

LR = 0x01CA83C8  CTR = 0x0037A3C4  XER = 0x80000040

R0 = 0x01CA83C8  R1 = 0x03302C98  R2 = 0x00000000  R3 = 0x033041F8

R4 = 0x00000000  R5 = 0x00000000  R6 = 0x0037AD04  R7 = 0x00000000

R8 = 0x00000002  R9 = 0x00000000  R10 = 0x02B70000  R11 = 0x02B70000

R12 = 0x35000055  R13 = 0x00000280  R14 = 0x0038A624  R15 = 0x00000000

R16 = 0x00000000  R17 = 0x00000000  R18 = 0x00000000  R19 = 0x00000000

R20 = 0x00000000  R21 = 0x00000000  R22 = 0x00000000  R23 = 0x00000000

R24 = 0x00000000  R25 = 0x00000000  R26 = 0x02038568  R27 = 0x02B9B120

R28 = 0x00000001  R29 = 0x00400001  R30 = 0x02C30540  R31 = 0x00000000

Stack trace:

PC = 0x01CA83C8, SP = 0x03302C98

Frame 00: SP = 0x03302CA8    PC = 0x01CA83C8

Frame 01: SP = 0x03302CC8    PC = 0x004C5D24

Frame 02: SP = 0x03302CD0    PC = 0x004C72FC

Frame 03: SP = 0x03302CE0    PC = 0x01340B74

Frame 04: SP = 0x03302D00    PC = 0x01340D34

Frame 05: SP = 0x03302D18    PC = 0x01340E50

Frame 06: SP = 0x03302D48    PC = 0x0038A1F8

Frame 07: SP = 0x03302E50    PC = 0x0038A66C

Frame 08: SP = 0x03302E58    PC = 0x01CA9684

Frame 09: SP = 0x00000000    PC = 0x01CA3DD8

Switch uptime is 20 seconds

cisco WS-C2960S-48TS-L (PowerPC) processor (revision E0) with 131072K bytes of m

emory.

Processor board ID FOC1623X3P1

[Gregory Snipes]

Well, the first error you are encountering is "Encryption self-test failed (Software self-integrity test)". If you have a problem with your software integrity, it is likely you had errors with copying the software onto the device. This could have occurred either on the line or in the flash.

Do you still have the old image in the flash, or did you delete it? If you still have it, I would boot that one up and try reloading the new software.

[steisskal]

the old images is deleted during the update prozess because there is not enough space.

[pf]

Did you find a solution to that problem. I have the same problem with upgrade of 3 switches. I think it has something to do with bootloader upgrade not working with switches with older hardware revision.

I have tried different IOS, IOS till 15.0(2)SE are working on every switch. 15.0(2)SE1 with FIPS support ist not working on switches with older Model revision.

The switches with booting in loop after upgrade has model revision: D0

The switches with working upgrade has model revision  G0 or H0

See also my blog to this problem under: https://supportforums.cisco.com/comment/9887266#comment-9887266

[Jeff Van Houten]

Did you verify the md5 checksum after loading but before rebooting? If not I would download clean from Cisco, load the new image, verify the checksum and then reboot.

Sent from Cisco Technical Support iPad App

[steisskal]

copy old ios 12.2(58) via xmodem in bootloader mode was successful

switch is now working

[Leo Laohoo]

copy old ios 12.2(58) via xmodem in bootloader mode was successful

A word of advice:  Avoid all IOS versions 12.2(58)SE, 15.0(1)SE and 15.0(2)SE.  If you want a stable version, consider 12.2(55)SE6.