02-03-2016 11:35 PM - edited 03-08-2019 04:28 AM
Hi,
our Catalyst 4500 L3 Switch had been restarted automatically with out any power failure.
Here, I have copied the #version and #sh platform crashdump, could you please anyone about this issue and why it was?
1#sh version
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 15.2(2)E1, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Tue 18-Nov-14 14:37 by prod_rel_team
ROM: 12.2(44r)SG9
INBLR-IPO-8_FLR-AS1 uptime is 11 hours, 7 minutes
System returned to ROM by abort at PC 0x0
System restarted at 01:52:56 BST Thu Feb 4 2016
System image file is "bootflash:cat4500e-ipbasek9-mz.152-2.E1.bin"
Darkside Revision 4, Nexu Revision 12, Fortooine Revision 1.40
Last reload reason: abort at PC 0x0
1#sh platform crashdump
========= Start of Crashinfo Collection ======================
Current Time: 2/4/2016 13:1:5
Last Power Failure: 02/27/2015 06:30:24
Last Reload Status: 00002000
Last Software Reset State: 00000000
Crashdump version: 1
Last crash: 02/04/2016 01:49:34
Build: 15.2(2)E1 IPBASEK9
buildversion addr: 1634D4DC
========= Stack Trace ======================
-Traceback: 0x125EB6DC 0x125CBAFC 0x125AA27C 0x12F1C410 0x12F1C850 0x12F1D034 0x10F4495C 0x10F40938
========= Context ======================
pc=125EB6DC lr=125CBAFC msr=02029230 vector=00000D00
cr=42000024 ctr=125AA120 xer=20000000
r0=000000C1 r1=19407B90 r2=0000001E r3=00000000
r4=1933CA28 r5=125AA278 r6=00000001 r7=0000106E
r8=00000001 r9=16350000 r10=00000040 r11=19371164
r12=41BA0441 r13=75F7EEED r14=12F1CF20 r15=153FB590
r16=153FB55C r17=19407C50 r18=19407C40 r19=19407C28
r20=153F9D84 r21=16360000 r22=1937AC0C r23=1937AC8C
r24=00000004 r25=00000004 r26=00000008 r27=125AA278
r28=1933CA28 r29=1933CA28 r30=181AAE9C r31=00005C0D
dec=00078375 tbu=00033F65 tbl=3B5FBBBA
dar=80210022 dsisr=80210022 hid0=80004000
========= Stack frames ======================
Frame 1: pc=125CBAFC stack=19407BD0
Frame 2: pc=125AA27C stack=19407BF8
Frame 3: pc=12F1C410 stack=19407C20
Frame 4: pc=12F1C850 stack=19407CA8
Frame 5: pc=12F1D034 stack=19407CF8
Frame 6: pc=10F4495C stack=19407D28
Frame 7: pc=10F40938 stack=19407D30
========= Pushed stack ======================
19407B90: 19407BD0 00000000 00478440 1DC064C0
19407BA0: 00000000 00000000 00000003 1937AC8C
19407BB0: 00000004 00000004 00000008 00000004
19407BC0: 1933CA28 181AAE9C 19371164 00000004
19407BD0: 19407BF8 125CBAFC 125AA278 1937AC8C
19407BE0: 00000004 19371164 1933CA28 1933CA28
19407BF0: 19371164 00000004 19407C20 125AA27C
19407C00: 19407C20 19371164 193F2C9C 19371154
19407C10: 193FAC8C 1933CA28 00000000 1937AC48
19407C20: 19407CA8 12F1C410 00000001 A87E394B
19407C30: 1933DB08 193711B4 193F2CAC 00000001
19407C40: 1DC06610 00000064 00000001 106E8110
19407C50: 00000001 A87E394B 1933DB08 193711B4
19407C60: 19407C78 00000000 00000000 00000000
19407C70: 00000000 15224D30 19407CB8 19407CB4
19407C80: 19407CB0 1937AC90 00000004 19407CB8
19407C90: 193F2CAC 193FAC8C 1937AC8C 19371154
19407CA0: 00000000 19371154 19407CF8 12F1C850
19407CB0: 00000001 00000000 00000004 41BA0440
19407CC0: 02029230 00000000 00000000 00000000
19407CD0: 00000000 00000000 00000000 00000000
19407CE0: 15224D30 19407D04 19407D00 161B0000
19407CF0: 161B5FC0 1937AC48 19407D28 12F1D034
19407D00: 00000004 00000000 1937AC8C FFFFFFFF
19407D10: 00000000 00000000 00000000 00000000
19407D20: 00000000 00000000 19407D30 10F4495C
19407D30: 00000000 10F40938 FFFFFFFF
========= Popped stack ======================
19407990: 19370F74 19370F8C 194079C8 125ADA84
194079A0: 00000004 41BA0450 12F1CE78 106E8114
194079B0: 194079C8 19407A50 00000001 106E8114
194079C0: 16360000 19370F14 19407A40 12F1CCB8
194079D0: 00000001 A87E40D6 1933E738 12F763BC
194079E0: 1DC07820 00000064 00000001 106E8114
194079F0: 00000004 41BA0450 16ABBE68 22000022
19407A00: 19407AE8 000A939B 0000A939 1DC07738
19407A10: 1DC07748 16AC0000 00000001 106E8114
19407A20: 000010A0 BEA0C97E 19407A48 BEA0C97E
19407A30: 000010A0 12F763BC 000010A0 1817ED34
19407A40: 000010A0 BEA0C97E 19407A50 12F763BC
19407A50: 19407A70 12EA5898 00000001 BEA0C97E
19407A60: 000010A0 1DC07690 000010A0 BEA0C97E
19407A70: 19407A88 1313798C 00000000 BEA0C97E
19407A80: 16ABBE68 1DC07690 19407B40 13138B64
19407A90: 153FB55C 48000022 153F9D84 16360000
19407AA0: 1937AC0C 1937AC8C 00000004 00000004
19407AB0: 1DC07820 00000064 00000001 106E8114
19407AC0: 1602EA80 19407B58 19407B50 114399DC
19407AD0: 19407AF0 13137148 01000000 19407B98
19407AE0: 19407B00 01000000 00000001 A87E40D6
19407AF0: 1933E738 12F763BC 12F1CF20 153FB590
19407B00: 153FB55C 19407C50 19407C40 19407C28
19407B10: 153F9D84 16360000 1937AC0C 1937AC8C
19407B20: 19407B38 19371164 193F2C9C BEA0A26D
19407B30: 00000000 1DC075F0 19407B40 12F23798
19407B40: 19407BB8 131375A0 00000000 000007D0
19407B50: 00000000 000003E8 00000000 00002711
19407B60: FFFFFFFF FFFFFFFF 476C6D42 72696467
19407B70: 654D616E 28322920 72657669 65770000
19407B80: 00000000 00000000 00000000 00000000
========= Log buffer ======================
%PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:58:28.716 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:58:38.809 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:58:45.553 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:58:53.813 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:58:59.549 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:59:04.634 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:59:09.862 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 14:59:15.058 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.4457.d295 on port GigabitEthernet2/28.
Feb 2 15:56:50.343 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.1494 on port GigabitEthernet2/28.
Feb 2 15:56:55.407 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.1494 on port GigabitEthernet2/28.
Feb 2 15:57:02.552 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.1494 on port GigabitEthernet2/28.
Feb 2 15:57:09.956 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.1494 on port GigabitEthernet2/28.
Feb 2 15:57:17.560 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.1494 on port GigabitEthernet2/28.
Feb 2 17:10:16.848 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.0edf on port GigabitEthernet2/28.
Feb 2 17:10:22.356 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.0edf on port GigabitEthernet2/28.
Feb 2 17:10:29.033 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.0edf on port GigabitEthernet2/28.
Feb 2 17:10:35.773 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.0edf on port GigabitEthernet2/28.
Feb 2 17:10:44.101 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.0edf on port GigabitEthernet2/28.
Feb 2 17:11:00.106 BST: %PORT_SECURITY-2-PSECURE_VIOLATION: Security violation occurred, caused by MAC address 28d2.445a.0edf on port GigabitEthernet2/28.
Feb 3 07:43:14.013 BST: %C4K_IOSMODPORTMAN-4-POWERSUPPLYFANBAD: Fan of power supply 2 has failed
Feb 3 07:43:19.029 BST: %C4K_IOSMODPORTMAN-6-POWERSUPPLYFANGOOD: Fan of power supply 2 is okay
Feb 4 01:49:30.912 BST: %SYS-2-CHUNKBOUNDSIB: Error noticed in the sibling of the chunk 0x106E7DAF, head_chunk 0x0chunk name @^@ @p , data 0x1933CCF8, Chunk index : 758088448, Chunk real max : 2021703424 -Process= "Cat4k Mgmt LoPri", ipl= 4, pid= 78
-Traceback= 11439D78z 125EB900z 125CBAFCz 125AA27Cz 12F1BEA8z 13274EC8z 1327513Cz 13138964z 1313C1C8z 13274E2Cz 13275200z 12F1C4B8z 12F1C850z 12F1D034z 10F4495Cz 10F40938
========= Supervisor (WS-X45-SUP6-LE) Board Specific Crash Data ======================
MCSR: 0x0
L1CSR0: 0x10001 L1CSR1: 0x10001
SRR0: 0x125EB6DC CSRR0: 0x0 MCSRR0: 0x0
MCAR: 0x0
ESR: 0x0
CISR0: 0x0 CISR1: 0x0
L2CTL: 0xA0000000
L2CAPTDATAHI: 0x0 L2CAPTDATALO: 0x0
L2CAPTECC: 0x0
L2ERRDET: 0x0
Solved! Go to Solution.
02-04-2016 12:07 AM
Hi,
The Crash has caused due to Software Bug. You need to upgrade the IOS to the later version.
HTH
Regards
Inayath
02-04-2016 12:07 AM
Hi,
The Crash has caused due to Software Bug. You need to upgrade the IOS to the later version.
HTH
Regards
Inayath
02-04-2016 12:24 AM
Thanks Inayathulla, could you pls tell me how did you find out the software bug and basically how to fond out bugs in other switches?
Regards,
Bala
02-04-2016 07:48 AM
Bala,
I decoded the trace back which are been generated after the crash. This is not publicly available.
HTH
Regards
Inayath
**Please do not forget to rate all usefull post**
02-05-2016 02:05 AM
Ok InayathUlla, Thanks for your support
02-09-2016 05:10 PM
Bala,
May I ask request for you , Could you please mark the thread as answered so that it would be helpfull in case someother people face similar issue rather than keeping the thread as unanswered.
Thanks in advance.
Regards
Inayath
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