09-20-2010 10:01 AM - edited 03-06-2019 01:04 PM
Hallo,
today my Cisco 1841 rebooted automatically.
after showing into the "sh ver" i got the following message:
System returned to ROM by bus error at PC 0x46323600, address 0x0 at
08:27:41 MET-DST Mon Sep 20 2010
please, can you tell me what´s the reason for?
thx best regards
gernot
09-20-2010 05:03 PM
Unfortunately not with such limited information provided.
09-20-2010 06:57 PM
Post a complete show version and attach the crashinfo file (in flash)
09-21-2010 01:45 AM
at this time i can´t post the crashinfo file, i will do it later ...
dump out of "sh stack"
Spurious interrupts: 1
System was restarted by bus error at PC 0x46323600, address 0x0 at 08:27:41 MET-DST Mon Sep 20 2010
1841 Software (C1841-ADVENTERPRISEK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Thu 09-Oct-08 20:48 by prod_rel_team
Image text-base: 0x60053EFC, data-base: 0x63087100
Stack trace from system failure:
FP: 0x66F065A0, RA: 0x46323600
-----
"sh region"
Region Manager:
Start End Size(b) Class Media Name
0x07500000 0x07FFFFFF 11534336 Iomem R/W iomem:(iomem)
0x60000000 0x674FFFFF 122683392 Local R/W main
0x6000F000 0x6307FFFF 50794496 IText R/O main:text
0x6308A1B0 0x6495EF4F 26037664 IData R/W main:data
0x6495EF50 0x650A044F 7607552 IBss R/W main:bss
0x650A0450 0x674FFFFF 38140848 Local R/W main:heap
0x80000000 0x874FFFFF 122683392 Local R/W main:(main_k0)
0xA0000000 0xA74FFFFF 122683392 Local R/W main:(main_k1)
0xE7500000 0xE7FFFFFF 11534336 Iomem R/W iomem
it looks like a IOS prob. or?
09-21-2010 04:36 AM
It's probably a software failure. If you can't provide a crash file here, you may want to open up a TAC case
09-21-2010 09:59 AM
#sh ver
Cisco IOS Software, 1841 Software (C1841-ADVENTERPRISEK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 09-Oct-08 20:48 by prod_rel_team
ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
shield uptime is 1 day, 10 hours, 28 minutes
System returned to ROM by bus error at PC 0x46323600, address 0x0 at 08:27:41 MET-DST Mon Sep 20 2010
System restarted at 08:29:14 MET-DST Mon Sep 20 2010
System image file is "flash:c1841-adventerprisek9-mz.124-22.T.bin"
Cisco 1841 (revision 7.0) with 119808K/11264K bytes of memory.
Processor board ID FCZ121593NN
2 FastEthernet interfaces
1 ATM interface
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity disabled.
191K bytes of NVRAM.
63808K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
09-21-2010 01:41 PM
Are there any error messages showing up in the logs or console? The stack trace in the crashinfo is empty and does not give any useful information. Any changes made in sw/config leading upto the crash? This is likely a software issue, but can't locate a bug without more info
09-21-2010 11:49 PM
that´s the whole log ...
*Sep 20 06:29:28.543: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Initialized
*Sep 20 06:29:28.547: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Enabled
*Sep 20 06:29:30.251: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0/0/0, changed state to down
*Sep 20 06:29:30.251: %LINEPROTO-5-UPDOWN: Line protocol on Interface SSLVPN-VIF0, changed state to up
*Sep 20 06:29:31.431: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0, changed state to down
*Sep 20 06:29:31.431: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to down
*Sep 20 07:29:32.223 MET: %SYS-6-CLOCKUPDATE: System clock has been updated from 06:29:32 UTC Mon Sep 20 2010 to 07:29:32 MET Mon Sep 20 2010, configured from console by console.
*Sep 20 08:29:32.227 MET-DST: %SYS-6-CLOCKUPDATE: System clock has been updated from 07:29:32 MET Mon Sep 20 2010 to 08:29:32 MET-DST Mon Sep 20 2010, configured from console by console.
*Sep 20 08:29:33.835 MET-DST: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up
*Sep 20 08:29:35.319 MET-DST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0, changed state to up
*Sep 20 08:29:35.319 MET-DST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to up
*Sep 20 08:29:47.191 MET-DST: %SYS-5-CONFIG_I: Configured from memory by console
*Sep 20 08:29:48.147 MET-DST: %SYS-5-RESTART: System restarted --
Cisco IOS Software, 1841 Software (C1841-ADVENTERPRISEK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 09-Oct-08 20:48 by prod_rel_team
*Sep 20 08:29:48.151 MET-DST: %SNMP-5-COLDSTART: SNMP agent on host shield is undergoing a cold start
*Sep 20 08:29:48.211 MET-DST: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Sep 20 08:29:48.363 MET-DST: %LINK-3-UPDOWN: Interface FastEthernet0/0, changed state to up
*Sep 20 08:29:48.363 MET-DST: %LINK-3-UPDOWN: Interface FastEthernet0/1, changed state to up
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is ON
*Sep 20 08:29:49.391 MET-DST: %SYS-6-BOOTTIME: Time taken to reboot after reload = 141 seconds
no changes in the last 14 days ...
09-22-2010 01:12 AM
Would suggest monitoring the router for a few days. If it crashes again, post the logs or you can consider an upgrade
09-22-2010 06:27 AM
Gernot,
The following is a document about Buss Error Crashes.
http://www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a00800cdd51.shtml
Let me know how this helps.
-- Manas
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