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Cisco 2851 Router Rebooted Automatically

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Abdul Farooq
Level 1
Level 1

‎03-23-2018 07:53 AM - edited ‎03-08-2019 02:22 PM

 

Hi Guys,

 

routers is having strange issue, it reboots itself. please help to solve the issue. here below crash info

 

------------------ show version ------------------

Cisco IOS Software, 2800 Software (C2800NM-ADVSECURITYK9-M), Version 15.1(3)T4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Thu 24-May-12 01:38 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

ABMCHE_BKCROUT2 uptime is 22 hours, 44 minutes
System returned to ROM by bus error at PC 0x4338CBE0, address 0x2002039 at 19:03:41 IST Thu Mar 22 2018
System image file is "flash:c2800nm-advsecurityk9-mz.151-3.T4.bin"
Last reload type: Normal Reload


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 2851 (revision 53.51) with 249856K/12288K bytes of memory.
Processor board ID FHK1309F2PV
2 Gigabit Ethernet interfaces
2 Serial(sync/async) interfaces
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)


License Info:

License UDI:

-------------------------------------------------
Device# PID SN
-------------------------------------------------
*0 CISCO2851 FHK1309F2PV

 

Configuration register is 0x2102

 

Using flash:crashinfo_20180322-190341-IST.

Writing crashinfo to flash:crashinfo_20180322-190341-ISTr counters ' 09:10:14 IST Mon Mar 12 2018
*Mar 12 09:10:15.136 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (172.20.80.152)
CMD: 'q' 09:10:15 IST Mon Mar 12 2018
*Mar 12 17:24:07.258 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Standby -> Active
*Mar 12 17:24:07.834 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Standby -> Active
*Mar 12 17:24:09.114 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Active -> Speak
*Mar 12 17:24:09.690 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Active -> Speak
*Mar 12 17:24:11.082 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Speak -> Active
*Mar 12 17:24:11.542 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Speak -> Active
*Mar 12 17:24:13.418 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Active -> Speak
*Mar 12 17:24:13.850 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Active -> Speak
*Mar 12 17:24:16.666 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Speak -> Standby
*Mar 12 17:24:17.130 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Speak -> Standby
*Mar 12 18:00:54.950 IST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
*Mar 12 18:00:54.950 IST: %PIM-5-NBRCHG: neighbor 192.168.121.2 DOWN on interface GigabitEthernet0/1 DR
*Mar 12 18:00:54.958 IST: %DUAL-5-NBRCHANGE: EIGRP-IPv4 90: Neighbor 192.168.121.2 (GigabitEthernet0/1) is down: interface down
*Mar 12 18:01:35.262 IST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to up
*Mar 12 18:01:36.158 IST: %DUAL-5-NBRCHANGE: EIGRP-IPv4 90: Neighbor 192.168.121.2 (GigabitEthernet0/1) is up: new adjacency
*Mar 12 18:01:36.274 IST: %PIM-5-DRCHG: DR change from neighbor 0.0.0.0 to 192.168.121.1 on interface GigabitEthernet0/1
*Mar 12 18:01:58.050 IST: %PIM-5-NBRCHG: neighbor 192.168.121.2 UP on interface GigabitEthernet0/1
*Mar 12 18:01:58.054 IST: %PIM-5-DRCHG: DR change from neighbor 192.168.121.1 to 192.168.121.2 on interface GigabitEthernet0/1
CMD: 'sh ip int brie' 09:06:52 IST Tue Mar 13 2018
CMD: 'sh int GigabitEthernet0/1' 09:07:03 IST Tue Mar 13 2018
CMD: 'sh ip eigrp neighbors ' 09:07:34 IST Tue Mar 13 2018
CMD: 'ping 192.168.121.2 repeat 1000' 09:07:40 IST Tue Mar 13 2018
CMD: 'sh log' 09:08:24 IST Tue Mar 13 2018
CMD: ' sh processes cpu ' 09:08:36 IST Tue Mar 13 2018
CMD: 'sh env' 09:08:40 IST Tue Mar 13 2018
CMD: 'clear counters ' 09:08:46 IST Tue Mar 13 2018
*Mar 13 09:08:46.586 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (172.20.80.152)
CMD: 'q' 09:08:46 IST Tue Mar 13 2018
CMD: 'conf t' 18:48:49 IST Tue Mar 13 2018
CMD: 'access-list 55 permit 192.168.60.96' 18:48:57 IST Tue Mar 13 2018
*Mar 13 18:48:57.048 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:access-list 55 permit 192.168.60.96
CMD: 'snmp-server host 192.168.60.96 abmlrout' 18:49:02 IST Tue Mar 13 2018
*Mar 13 18:49:03.504 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:snmp-server host 192.168.60.96 *****
CMD: 'end' 18:49:04 IST Tue Mar 13 2018
*Mar 13 18:49:04.484 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh running-config ' 18:49:06 IST Tue Mar 13 2018
CMD: 'q' 18:50:54 IST Tue Mar 13 2018
CMD: 'sh ip int brie' 09:04:52 IST Wed Mar 14 2018
CMD: 'sh int GigabitEthernet0/1' 09:04:57 IST Wed Mar 14 2018
CMD: 'sh ip eigrp neighbors ' 09:06:25 IST Wed Mar 14 2018
CMD: 'ping 192.168.121.2 repeat 1000' 09:06:31 IST Wed Mar 14 2018
CMD: 'sh processes cpu ' 09:07:32 IST Wed Mar 14 2018
CMD: 'sh env' 09:07:37 IST Wed Mar 14 2018
CMD: 'sh log' 09:07:42 IST Wed Mar 14 2018
CMD: ' clear counters ' 09:07:45 IST Wed Mar 14 2018
*Mar 14 09:07:46.077 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (172.20.80.152)
CMD: 'q' 09:07:46 IST Wed Mar 14 2018
CMD: 'conf t' 11:55:49 IST Wed Mar 14 2018
CMD: 'object-group network o365' 11:56:26 IST Wed Mar 14 2018
*Mar 14 11:56:26.616 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network o365
CMD: ' host 172.20.60.54' 11:56:27 IST Wed Mar 14 2018
*Mar 14 11:56:27.992 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 172.20.60.54
CMD: 'end' 11:56:29 IST Wed Mar 14 2018
*Mar 14 11:56:29.780 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh object-group o365' 11:56:34 IST Wed Mar 14 2018
CMD: 'wr' 11:56:56 IST Wed Mar 14 2018
CMD: 'q' 11:57:06 IST Wed Mar 14 2018
*Mar 14 14:57:59.875 IST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
*Mar 14 14:57:59.875 IST: %PIM-5-NBRCHG: neighbor 192.168.121.2 DOWN on interface GigabitEthernet0/1 DR
*Mar 14 14:57:59.883 IST: %DUAL-5-NBRCHANGE: EIGRP-IPv4 90: Neighbor 192.168.121.2 (GigabitEthernet0/1) is down: interface down
*Mar 14 15:01:41.171 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Standby -> Active
*Mar 14 15:01:41.363 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Standby -> Active
*Mar 14 15:01:43.911 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Active -> Speak
*Mar 14 15:01:44.007 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Active -> Speak
*Mar 14 15:01:47.191 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Speak -> Standby
*Mar 14 15:01:47.255 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Speak -> Standby
*Mar 14 15:02:04.251 IST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to up
*Mar 14 15:02:04.291 IST: %PIM-5-NBRCHG: neighbor 192.168.121.2 UP on interface GigabitEthernet0/1
*Mar 14 15:02:04.295 IST: %PIM-5-DRCHG: DR change from neighbor 0.0.0.0 to 192.168.121.2 on interface GigabitEthernet0/1
*Mar 14 15:02:04.551 IST: %DUAL-5-NBRCHANGE: EIGRP-IPv4 90: Neighbor 192.168.121.2 (GigabitEthernet0/1) is up: new adjacency
CMD: 'sh log' 15:12:19 IST Wed Mar 14 2018
CMD: ' sh ip int brie' 15:13:22 IST Wed Mar 14 2018
CMD: 'sh int GigabitEthernet0/1' 15:13:26 IST Wed Mar 14 2018
CMD: 'sh ip eigrp neighbors ' 15:13:49 IST Wed Mar 14 2018
CMD: 'ping 192.168.121.2 repeat 1000' 15:13:56 IST Wed Mar 14 2018
CMD: 'ping 192.168.121.2 repeat 1000' 15:18:23 IST Wed Mar 14 2018
*Mar 15 01:34:43.660 IST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
*Mar 15 01:34:43.660 IST: %PIM-5-NBRCHG: neighbor 192.168.121.2 DOWN on interface GigabitEthernet0/1 DR
*Mar 15 01:34:43.668 IST: %DUAL-5-NBRCHANGE: EIGRP-IPv4 90: Neighbor 192.168.121.2 (GigabitEthernet0/1) is down: interface down
*Mar 15 01:35:29.016 IST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to up
*Mar 15 01:35:30.948 IST: %DUAL-5-NBRCHANGE: EIGRP-IPv4 90: Neighbor 192.168.121.2 (GigabitEthernet0/1) is up: new adjacency
*Mar 15 01:35:30.972 IST: %PIM-5-DRCHG: DR change from neighbor 0.0.0.0 to 192.168.121.1 on interface GigabitEthernet0/1
*Mar 15 01:35:31.948 IST: %PIM-5-NBRCHG: neighbor 192.168.121.2 UP on interface GigabitEthernet0/1
*Mar 15 01:35:31.952 IST: %PIM-5-DRCHG: DR change from neighbor 192.168.121.1 to 192.168.121.2 on interface GigabitEthernet0/1
CMD: 'sh ip int brie' 08:57:45 IST Thu Mar 15 2018
CMD: 'sh int GigabitEthernet0/1' 08:57:54 IST Thu Mar 15 2018
CMD: 'sh ip eigrp neighbors ' 08:58:22 IST Thu Mar 15 2018
CMD: 'ping 192.168.121.2 repeat 1000' 08:58:27 IST Thu Mar 15 2018
CMD: 'sh log' 08:59:47 IST Thu Mar 15 2018
CMD: ' sh processes cpu ' 09:01:20 IST Thu Mar 15 2018
CMD: 'sh env' 09:01:22 IST Thu Mar 15 2018
CMD: 'clear counters ' 09:01:30 IST Thu Mar 15 2018
*Mar 15 09:01:31.179 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (172.20.80.152)
CMD: 'q' 09:01:31 IST Thu Mar 15 2018
CMD: 'sh log' 09:17:55 IST Thu Mar 15 2018
CMD: ' sh ip eigrp neighbors ' 09:18:23 IST Thu Mar 15 2018
CMD: 'sh clo' 09:21:41 IST Thu Mar 15 2018
CMD: 'sh log | include GigabitEthernet0/1' 09:22:27 IST Thu Mar 15 2018
CMD: 'sh clo' 09:22:55 IST Thu Mar 15 2018
CMD: 'sh int gi0/1' 09:40:35 IST Thu Mar 15 2018
CMD: 'sh logging ' 09:40:40 IST Thu Mar 15 2018
CMD: 'sh ip int brie' 08:53:28 IST Fri Mar 16 2018
CMD: 'sh int GigabitEthernet0/1' 08:53:44 IST Fri Mar 16 2018
CMD: 'sh ip eigrp neighbors ' 08:54:12 IST Fri Mar 16 2018
CMD: 'ping 192.168.121.2 repeat 1000' 08:54:17 IST Fri Mar 16 2018
CMD: 'sh processes cpu ' 08:55:51 IST Fri Mar 16 2018
CMD: 'sh env' 08:55:58 IST Fri Mar 16 2018
CMD: 'sh log' 08:56:05 IST Fri Mar 16 2018
CMD: ' clear counters ' 08:56:08 IST Fri Mar 16 2018
*Mar 16 08:56:08.665 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (172.20.80.152)
CMD: 'q' 08:56:09 IST Fri Mar 16 2018
CMD: 'conf t' 17:49:24 IST Fri Mar 16 2018
CMD: 'object-group network Chairman-DashboardUser' 17:49:33 IST Fri Mar 16 2018
*Mar 16 17:49:33.294 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network Chairman-DashboardUser
CMD: 'host 172.20.40.87' 17:49:38 IST Fri Mar 16 2018
*Mar 16 17:49:38.874 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 172.20.40.87
CMD: 'end' 17:49:45 IST Fri Mar 16 2018
*Mar 16 17:49:45.770 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh object-group Chairman-DashboardUser' 17:49:50 IST Fri Mar 16 2018
CMD: 'wr' 17:49:52 IST Fri Mar 16 2018
CMD: 'q' 17:49:54 IST Fri Mar 16 2018
CMD: 'sh ip int brie' 09:01:48 IST Mon Mar 19 2018
CMD: 'sh int GigabitEthernet0/1' 09:01:58 IST Mon Mar 19 2018
CMD: 'sh ip eigrp nei' 09:02:31 IST Mon Mar 19 2018
CMD: 'ping 192.168.121.2 repeat 1000' 09:02:38 IST Mon Mar 19 2018
CMD: 'sh processes cpu ' 09:03:52 IST Mon Mar 19 2018
CMD: 'sh env' 09:03:55 IST Mon Mar 19 2018
CMD: 'sh log' 09:04:00 IST Mon Mar 19 2018
CMD: ' clear counters ' 09:04:03 IST Mon Mar 19 2018
*Mar 19 09:04:03.639 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (172.20.80.152)
CMD: 'q' 09:04:03 IST Mon Mar 19 2018
CMD: 'conf t' 11:28:40 IST Mon Mar 19 2018
CMD: 'object-group network o365' 11:28:50 IST Mon Mar 19 2018
*Mar 19 11:28:50.150 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network o365
CMD: ' host 172.20.60.23' 11:28:51 IST Mon Mar 19 2018
*Mar 19 11:28:51.062 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 172.20.60.23
CMD: 'end' 11:30:41 IST Mon Mar 19 2018
*Mar 19 11:30:41.002 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh object-group o365' 11:30:52 IST Mon Mar 19 2018
CMD: 'conf t' 18:39:07 IST Mon Mar 19 2018
CMD: 'object-group network Falcon-soft' 18:39:17 IST Mon Mar 19 2018
*Mar 19 18:39:17.004 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network Falcon-soft
CMD: 'host 103.13.96.100' 18:39:21 IST Mon Mar 19 2018
*Mar 19 18:39:21.708 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 103.13.96.100
CMD: ' host 103.13.96.102' 18:39:21 IST Mon Mar 19 2018
*Mar 19 18:39:21.724 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 103.13.96.102
CMD: ' host 103.13.96.99' 18:39:21 IST Mon Mar 19 2018
*Mar 19 18:39:21.744 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 103.13.96.99
CMD: ' host 124.153.79.93' 18:39:22 IST Mon Mar 19 2018
*Mar 19 18:39:22.892 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 124.153.79.93
CMD: 'host 124.163.79.93' 18:39:28 IST Mon Mar 19 2018
*Mar 19 18:39:28.444 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 124.163.79.93
CMD: ' host 180.179.208.240' 18:39:28 IST Mon Mar 19 2018
*Mar 19 18:39:28.468 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 180.179.208.240
CMD: ' host 202.87.40.98' 18:39:28 IST Mon Mar 19 2018
*Mar 19 18:39:28.488 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 202.87.40.98
CMD: ' host 202.87.41.163' 18:39:28 IST Mon Mar 19 2018
*Mar 19 18:39:28.504 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 202.87.41.163
CMD: ' host 208.109.110.99' 18:39:32 IST Mon Mar 19 2018
*Mar 19 18:39:32.400 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 208.109.110.99
CMD: ' host 220.226.188.20' 18:39:32 IST Mon Mar 19 2018
*Mar 19 18:39:32.416 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 220.226.188.20
CMD: ' host 220.226.188.74' 18:39:32 IST Mon Mar 19 2018
*Mar 19 18:39:32.432 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 220.226.188.74
CMD: ' host 50.62.145.107' 18:39:32 IST Mon Mar 19 2018
*Mar 19 18:39:32.452 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 50.62.145.107
CMD: 'end' 18:39:34 IST Mon Mar 19 2018
*Mar 19 18:39:34.796 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh ip access-lists ' 18:39:42 IST Mon Mar 19 2018
CMD: ' conf t' 18:40:38 IST Mon Mar 19 2018
CMD: 'ip access-list extended ABMLOut' 18:40:45 IST Mon Mar 19 2018
*Mar 19 18:40:45.164 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:ip access-list extended ABMLOut
CMD: '5245 permit tcp host 172.20.80.13 object-group Falcon-soft eq 8003 8030 80 7001 7003 7005' 18:40:58 IST Mon Mar 19 2018
*Mar 19 18:40:58.800 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:5245 permit tcp host 172.20.80.13 object-group Falcon-soft eq 8003 8030 80 7001 7003 7005
CMD: '5246 permit tcp host 172.20.80.13 object-group Falcon-soft eq 27005 37005 47005 57005' 18:41:21 IST Mon Mar 19 2018
*Mar 19 18:41:21.528 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:5246 permit tcp host 172.20.80.13 object-group Falcon-soft eq 27005 37005 47005 57005
CMD: 'end' 18:41:22 IST Mon Mar 19 2018
*Mar 19 18:41:22.552 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh object-group Falcon-soft' 18:41:35 IST Mon Mar 19 2018
CMD: 'sh ip access-lists Falcon-soft' 18:41:40 IST Mon Mar 19 2018
CMD: 'sh ip access-lists | inc Falcon-soft' 18:41:50 IST Mon Mar 19 2018
CMD: 'q' 18:42:15 IST Mon Mar 19 2018
CMD: 'sh ip int brei' 09:26:08 IST Tue Mar 20 2018
CMD: 'sh ip int brie' 09:26:11 IST Tue Mar 20 2018
CMD: 'sh int GigabitEthernet0/1' 09:26:21 IST Tue Mar 20 2018
CMD: 'sh ip eigrp neighbors ' 09:26:46 IST Tue Mar 20 2018
CMD: 'ping 192.168.121.2 repeat 1000' 09:26:53 IST Tue Mar 20 2018
CMD: 'sh processes cpu ' 09:27:52 IST Tue Mar 20 2018
CMD: 'sh env' 09:28:01 IST Tue Mar 20 2018
CMD: 'sh log' 09:28:07 IST Tue Mar 20 2018
CMD: ' clear counters ' 09:28:11 IST Tue Mar 20 2018
*Mar 20 09:28:11.389 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (172.20.80.152)
CMD: 'q' 09:28:11 IST Tue Mar 20 2018
*Mar 21 03:51:47.468 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Standby -> Active
*Mar 21 03:51:47.964 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Standby -> Active
*Mar 21 03:51:50.620 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Active -> Speak
*Mar 21 03:51:50.876 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Active -> Speak
*Mar 21 03:51:54.108 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.2 Grp 2 state Speak -> Standby
*Mar 21 03:51:54.316 IST: %HSRP-5-STATECHANGE: GigabitEthernet0/0.1 Grp 1 state Speak -> Standby
CMD: 'sh ip int br' 09:26:06 IST Wed Mar 21 2018
CMD: 'sh int GigabitEthernet0/1' 09:26:15 IST Wed Mar 21 2018
CMD: 'sh ip eigrp nei ' 09:26:36 IST Wed Mar 21 2018
CMD: 'ping 192.168.121.2 re 1000' 09:26:48 IST Wed Mar 21 2018
CMD: 'sh processes cpu ' 09:27:51 IST Wed Mar 21 2018
CMD: 'sh environment ' 09:27:57 IST Wed Mar 21 2018
CMD: 'sh standby brief ' 09:28:17 IST Wed Mar 21 2018
CMD: 'clear counters ' 09:28:24 IST Wed Mar 21 2018
*Mar 21 09:28:25.339 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (142.1.11.100)
CMD: 'exit' 09:28:29 IST Wed Mar 21 2018
CMD: 'sh ip access-lists ' 17:09:09 IST Wed Mar 21 2018
CMD: 'sh object-group o365' 17:09:19 IST Wed Mar 21 2018
CMD: 'show ip access-lists ' 17:49:39 IST Wed Mar 21 2018
CMD: 'configure t' 17:49:57 IST Wed Mar 21 2018
CMD: 'ip access-list extended ABMLOut' 17:50:17 IST Wed Mar 21 2018
*Mar 21 17:50:17.317 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:ip access-list extended ABMLOut
CMD: '101 permit tcp host 172.20.0.63 host 192.168.95.53 eq 8080' 17:50:29 IST Wed Mar 21 2018
*Mar 21 17:50:29.741 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:101 permit tcp host 172.20.0.63 host 192.168.95.53 eq 8080
*Mar 21 17:50:34.017 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (142.1.11.100)
CMD: 'show ip access-lists ABMLOut' 17:50:54 IST Wed Mar 21 2018
CMD: 'write ' 17:51:14 IST Wed Mar 21 2018
CMD: 'sh ip interface brief ' 08:55:57 IST Thu Mar 22 2018
CMD: 'sh int GigabitEthernet0/1' 08:56:04 IST Thu Mar 22 2018
CMD: 'sh processes cpu ' 08:56:20 IST Thu Mar 22 2018
CMD: 'sh environment ' 08:56:25 IST Thu Mar 22 2018
CMD: 'sh log' 08:56:37 IST Thu Mar 22 2018
CMD: ' clear counters ' 08:56:47 IST Thu Mar 22 2018
*Mar 22 08:56:48.681 IST: %CLEAR-5-COUNTERS: Clear counter on all interfaces by Netadmin on vty0 (142.1.11.100)
CMD: 'exit' 08:56:50 IST Thu Mar 22 2018
CMD: 'sh ip access-lists | include 192.168.95.53' 12:04:15 IST Thu Mar 22 2018
CMD: 'sh object-group AMLUAT_UAT' 12:04:53 IST Thu Mar 22 2018
CMD: 'sh ip route ' 12:05:43 IST Thu Mar 22 2018
CMD: 'sh ip route 172.20.0.63' 12:05:56 IST Thu Mar 22 2018
CMD: 'show ip route ' 12:06:21 IST Thu Mar 22 2018
CMD: 'q' 12:09:56 IST Thu Mar 22 2018
CMD: 'sh ip access-lists ' 15:34:57 IST Thu Mar 22 2018
CMD: 'sh ip access-lists ' 15:50:05 IST Thu Mar 22 2018
CMD: ' conf t' 15:50:15 IST Thu Mar 22 2018
CMD: 'ip access-list extended ABMLOut' 15:51:03 IST Thu Mar 22 2018
*Mar 22 15:51:03.823 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:ip access-list extended ABMLOut
CMD: 'no 101' 15:51:08 IST Thu Mar 22 2018
*Mar 22 15:51:08.491 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:no 101
CMD: 'end' 15:51:10 IST Thu Mar 22 2018
*Mar 22 15:51:10.051 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh ip access-lists ' 15:51:12 IST Thu Mar 22 2018
CMD: 'conf t' 15:51:17 IST Thu Mar 22 2018
CMD: 'object-group network AMLUAT_UAT' 15:51:25 IST Thu Mar 22 2018
*Mar 22 15:51:25.495 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network AMLUAT_UAT
CMD: 'hos 172.20.0.63' 15:51:31 IST Thu Mar 22 2018
*Mar 22 15:51:31.903 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 172.20.0.63
CMD: 'end' 15:51:33 IST Thu Mar 22 2018
*Mar 22 15:51:33.687 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh object-group AMLUAT_UAT' 15:51:40 IST Thu Mar 22 2018
CMD: 'sh ip access-lists ' 16:39:40 IST Thu Mar 22 2018
CMD: ' conf t' 16:40:21 IST Thu Mar 22 2018
CMD: 'ip access-list extended ABMLOut' 16:40:36 IST Thu Mar 22 2018
*Mar 22 16:40:36.679 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:ip access-list extended ABMLOut
CMD: '5247 permit tcp host 172.20.0.63 host 192.168.95.53 eq 3389' 16:41:29 IST Thu Mar 22 2018
*Mar 22 16:41:29.467 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:5247 permit tcp host 172.20.0.63 host 192.168.95.53 eq 3389
CMD: 'end' 16:41:31 IST Thu Mar 22 2018
*Mar 22 16:41:31.327 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh ip access-lists | include 192.168.95.53' 16:41:45 IST Thu Mar 22 2018
CMD: 'sh ip access-lists ' 17:06:30 IST Thu Mar 22 2018
CMD: 'sh run | i 192.168.245.37' 17:13:47 IST Thu Mar 22 2018
CMD: 'sh run | i 192.168.247.214' 17:14:05 IST Thu Mar 22 2018
CMD: 'sh run | i 192.168.247.214 ' 17:22:06 IST Thu Mar 22 2018
CMD: 'sh run | i 192.168.245.37 ' 17:22:37 IST Thu Mar 22 2018
CMD: 'sh ip access-lists ' 17:22:53 IST Thu Mar 22 2018
CMD: 'conf t' 17:28:07 IST Thu Mar 22 2018
CMD: 'ip access-list extended ABMLOut' 17:28:23 IST Thu Mar 22 2018
*Mar 22 17:28:23.963 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:ip access-list extended ABMLOut
CMD: '991 permit tcp host 172.20.0.97 host 192.168.90.22 eq 1821' 17:28:39 IST Thu Mar 22 2018
*Mar 22 17:28:39.243 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:991 permit tcp host 172.20.0.97 host 192.168.90.22 eq 1821
CMD: '992 permit tcp host 172.20.0.133 host 192.168.90.22 eq 1821' 17:28:39 IST Thu Mar 22 2018
*Mar 22 17:28:39.287 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:992 permit tcp host 172.20.0.133 host 192.168.90.22 eq 1821
CMD: '993 permit tcp 172.20.0.0 0.0.255.255 host 192.168.90.21 eq 1820' 17:28:39 IST Thu Mar 22 2018
*Mar 22 17:28:39.339 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:993 permit tcp 172.20.0.0 0.0.255.255 host 192.168.90.21 eq 1820
CMD: '994 permit tcp host 192.168.247.214 host 192.168.90.21 eq 1820' 17:28:39 IST Thu Mar 22 2018
*Mar 22 17:28:39.391 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:994 permit tcp host 192.168.247.214 host 192.168.90.21 eq 1820
CMD: '995 permit tcp host 192.168.245.37 host 192.168.90.21 eq 1820' 17:28:39 IST Thu Mar 22 2018
*Mar 22 17:28:39.443 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:995 permit tcp host 192.168.245.37 host 192.168.90.21 eq 1820
CMD: 'exit' 17:28:43 IST Thu Mar 22 2018
*Mar 22 17:28:43.523 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:exit
CMD: 'exit' 17:28:45 IST Thu Mar 22 2018
*Mar 22 17:28:45.495 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.151)
CMD: 'sh ip access-lists ' 17:28:49 IST Thu Mar 22 2018
CMD: 'wr' 17:29:01 IST Thu Mar 22 2018
CMD: 'exit' 17:29:07 IST Thu Mar 22 2018
CMD: 'sh ip access-lists ' 18:59:01 IST Thu Mar 22 2018
CMD: ' conf t' 18:59:39 IST Thu Mar 22 2018
CMD: 'object-group network VDI_Ports2' 18:59:53 IST Thu Mar 22 2018
*Mar 22 18:59:53.562 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network VDI_Ports2
CMD: 'host 192.168.80.57' 18:59:53 IST Thu Mar 22 2018
*Mar 22 18:59:53.578 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.57
CMD: 'host 192.168.80.61' 18:59:53 IST Thu Mar 22 2018
*Mar 22 18:59:53.594 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.61
CMD: 'host 192.168.90.21' 18:59:55 IST Thu Mar 22 2018
*Mar 22 18:59:55.170 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.90.21
CMD: 'end' 19:00:04 IST Thu Mar 22 2018
*Mar 22 19:00:04.122 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'object-group network VDI_Ports3' 19:00:26 IST Thu Mar 22 2018
CMD: 'connect object-group network VDI_Ports3' 19:00:26 IST Thu Mar 22 2018
CMD: 'host 192.168.90.21 ' 19:00:26 IST Thu Mar 22 2018
CMD: 'connect host 192.168.90.21 ' 19:00:26 IST Thu Mar 22 2018
CMD: 'host 192.168.90.26' 19:00:26 IST Thu Mar 22 2018
CMD: 'connect host 192.168.90.26' 19:00:26 IST Thu Mar 22 2018
CMD: '10.158.1.0 255.255.255.0' 19:00:26 IST Thu Mar 22 2018
CMD: 'connect 10.158.1.0 255.255.255.0' 19:00:26 IST Thu Mar 22 2018
CMD: '10.155.1.0 255.255.255.0' 19:00:27 IST Thu Mar 22 2018
CMD: 'connect 10.155.1.0 255.255.255.0' 19:00:27 IST Thu Mar 22 2018
CMD: 'host 192.168.80.23' 19:00:27 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.23' 19:00:27 IST Thu Mar 22 2018
CMD: 'host 192.168.80.22' 19:00:27 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.22' 19:00:27 IST Thu Mar 22 2018
CMD: 'host 192.168.80.22' 19:00:27 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.22' 19:00:27 IST Thu Mar 22 2018
CMD: 'host 192.168.80.21' 19:00:27 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.21' 19:00:27 IST Thu Mar 22 2018
CMD: 'conf t' 19:00:32 IST Thu Mar 22 2018
CMD: 'object-group network VDI_Ports3' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.486 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network VDI_Ports3
CMD: 'host 192.168.90.21 ' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.510 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.90.21
CMD: 'host 192.168.90.26' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.534 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.90.26
CMD: '10.158.1.0 255.255.255.0' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.558 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:10.158.1.0 255.255.255.0
CMD: '10.155.1.0 255.255.255.0' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.578 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:10.155.1.0 255.255.255.0
CMD: 'host 192.168.80.23' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.594 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.23
CMD: 'host 192.168.80.22' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.610 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.22
CMD: 'host 192.168.80.22' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.634 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.22
CMD: 'host 192.168.80.21' 19:00:37 IST Thu Mar 22 2018
*Mar 22 19:00:37.650 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.21
CMD: 'host 192.168.90.24' 19:00:39 IST Thu Mar 22 2018
*Mar 22 19:00:39.658 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.90.24
CMD: 'exi' 19:00:51 IST Thu Mar 22 2018
*Mar 22 19:00:51.626 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:exit
CMD: 'object-group network VDI_Ports2' 19:00:53 IST Thu Mar 22 2018
*Mar 22 19:00:54.002 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network VDI_Ports2
CMD: 'host 192.168.80.57' 19:00:54 IST Thu Mar 22 2018
*Mar 22 19:00:54.022 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.57
CMD: 'host 192.168.80.61' 19:00:54 IST Thu Mar 22 2018
*Mar 22 19:00:54.042 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.61
CMD: 'host 192.168.90.21' 19:00:55 IST Thu Mar 22 2018
*Mar 22 19:00:55.474 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.90.21
CMD: 'end' 19:00:56 IST Thu Mar 22 2018
*Mar 22 19:00:56.366 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh object-group VDI_Ports2' 19:01:02 IST Thu Mar 22 2018
CMD: 'sh object-group VDI_Ports1' 19:01:05 IST Thu Mar 22 2018
CMD: 'sh object-group VDI_Ports2' 19:01:17 IST Thu Mar 22 2018
CMD: 'sh object-group VDI_Ports3' 19:01:22 IST Thu Mar 22 2018
CMD: 'object-group network VDI_Ports1' 19:01:32 IST Thu Mar 22 2018
CMD: 'connect object-group network VDI_Ports1' 19:01:32 IST Thu Mar 22 2018
CMD: 'host 192.168.80.60' 19:01:32 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.60' 19:01:32 IST Thu Mar 22 2018
CMD: 'host 192.168.80.61' 19:01:32 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.61' 19:01:32 IST Thu Mar 22 2018
CMD: 'host 192.168.80.35' 19:01:33 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.35' 19:01:33 IST Thu Mar 22 2018
CMD: 'host 192.168.80.31' 19:01:33 IST Thu Mar 22 2018
CMD: 'connect host 192.168.80.31' 19:01:33 IST Thu Mar 22 2018
CMD: 'conf t' 19:01:36 IST Thu Mar 22 2018
CMD: 'object-group network VDI_Ports1' 19:01:37 IST Thu Mar 22 2018
*Mar 22 19:01:37.798 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:object-group network VDI_Ports1
CMD: 'host 192.168.80.60' 19:01:37 IST Thu Mar 22 2018
*Mar 22 19:01:37.818 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.60
CMD: 'host 192.168.80.61' 19:01:37 IST Thu Mar 22 2018
*Mar 22 19:01:37.838 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.61
CMD: 'host 192.168.80.35' 19:01:37 IST Thu Mar 22 2018
*Mar 22 19:01:37.858 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.35
CMD: 'host 192.168.80.31' 19:01:37 IST Thu Mar 22 2018
*Mar 22 19:01:37.874 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.31
CMD: 'host 192.168.80.30' 19:01:38 IST Thu Mar 22 2018
*Mar 22 19:01:38.982 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:host 192.168.80.30
CMD: 'end' 19:01:39 IST Thu Mar 22 2018
*Mar 22 19:01:39.910 IST: %SYS-5-CONFIG_I: Configured from console by Netadmin on vty0 (172.20.80.152)
CMD: 'sh object-group VDI_Ports1' 19:01:45 IST Thu Mar 22 2018
CMD: 'sh ip access-lists ' 19:03:18 IST Thu Mar 22 2018
CMD: ' conf t' 19:03:39 IST Thu Mar 22 2018
CMD: 'ip access-list extended ABMLOut' 19:03:41 IST Thu Mar 22 2018
*Mar 22 19:03:41.174 IST: %PARSER-5-CFGLOG_LOGGEDCMD: User:Netadmin logged command:ip access-list extended ABMLOut
CMD: '1001 permit tcp host 192.168.245.37 object-group VDI_Ports1 eq www' 19:03:41 IST Thu Mar 22 2018

19:03:41 IST Thu Mar 22 2018: Address Error (load or instruction fetch) exception, CPU signal 10, PC = 0x4338CBE0

 

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Richard Burts
Hall of Fame
Hall of Fame

‎03-23-2018 08:05 AM

How long have you been using this router? How often does it reboot like this. If you have a support contract it would be good to open a case with Cisco TAC. They have better tools for examining the output than we do and would be better able to determine what is going on.

 

I see two parts of the output that are significant:

System returned to ROM by bus error at PC 0x4338CBE0, address 0x2002039 at 19:03:41 IST Thu Mar 22 2018

 

and

19:03:41 IST Thu Mar 22 2018: Address Error (load or instruction fetch) exception, CPU signal 10, PC = 0x4338CBE0

 

The issue might be hardware or it might be software fault. My guess is software. If you have access to download Cisco software for this router I would suggest changing to a newer version of software.

 

HTH

 

Rick

HTH

Rick

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8 Replies 8

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Reza Sharifi
Hall of Fame
Hall of Fame

‎03-23-2018 08:00 AM

Hi,

For this, I would open a ticket with Cisco and send them the crash file for analyzes. They will most likely recommend an IOS upgrade.

HTH

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sathvik k v
Level 3
Level 3

‎03-23-2018 08:02 AM

from show version we can see this was due to a bus error.

 

System returned to ROM by bus error at PC 0x4338CBE0, address 0x2002039 at 19:03:41 IST Thu Mar 22 2018

 

System encounters a bus error when the processor tries to access a memory location and fails. this could be a software or hardware issue. I would suggest to get a TAC opened. 

 

if you want to troubleshoot further you can refere.

https://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/ios-software-releases-121-mainline/7949-crashes-buserror-troubleshooting.html

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Richard Burts
Hall of Fame
Hall of Fame

‎03-23-2018 08:05 AM

How long have you been using this router? How often does it reboot like this. If you have a support contract it would be good to open a case with Cisco TAC. They have better tools for examining the output than we do and would be better able to determine what is going on.

 

I see two parts of the output that are significant:

System returned to ROM by bus error at PC 0x4338CBE0, address 0x2002039 at 19:03:41 IST Thu Mar 22 2018

 

and

19:03:41 IST Thu Mar 22 2018: Address Error (load or instruction fetch) exception, CPU signal 10, PC = 0x4338CBE0

 

The issue might be hardware or it might be software fault. My guess is software. If you have access to download Cisco software for this router I would suggest changing to a newer version of software.

 

HTH

 

Rick

HTH

Rick

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Abdul Farooq
Level 1
Level 1
In response to Richard Burts

‎03-23-2018 09:07 AM

Thank you Rick,

 

I have access to download Cisco software for this router.

please suggest  changing to a newer version of software.

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Reza Sharifi
Hall of Fame
Hall of Fame
In response to Abdul Farooq

‎03-23-2018 09:13 AM

The recommended version by Cisco is "c2800nm-adventerprisek9-mz.151-4.M12a.bin"

That said, I would consult with TAC before upgrading and also read all the release notes carefully.

 

HTH

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Reza Sharifi
Hall of Fame
Hall of Fame
In response to Reza Sharifi

‎03-23-2018 09:15 AM

Before upgrading software, you need to send the crash file to TAC.

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Leo Laohoo
Hall of Fame
Hall of Fame

‎03-23-2018 04:38 PM - edited ‎03-23-2018 04:39 PM

1.  The router is currently running a "T" train.  I agree with everyone:  Use a more stable "M" train IOS would help. 

2.  I'm with Rick.  What is the uptime of the router before this crash?  I am suspecting that this crash is due to a memory allocation bug.  Can you post the complete output to the command "dir".  If this router has crashed previously the crashinfo file(s) should be present with the date stamp.  

3.  I am with Reza's recommendation of uploading the current crashinfo to TAC for further analysis.

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Richard Burts
Hall of Fame
Hall of Fame
In response to Leo Laohoo

‎03-29-2018 07:24 AM

I am glad that you have found the suggestions helpful. Thank you for marking this question as solved. This will help other readers in the forum to identify discussions that have helpful information. These forums are excellent places to ask questions and to learn about networking. I hope to see you continue to be active in the forums.

 

HTH

 

Rick

HTH

Rick
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