05-28-2015 08:22 AM - edited 03-08-2019 12:14 AM
Has anyone got this kind of error:
May 28 11:28:40: %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling (switch-4)
(switch-4)
May 28 11:27:31: %SUPQ-4-PORT_QUEUE_STUCK: Port queue Stuck for asic 0 port 14 queue 3 (switch-2)
May 28 14:27:31.586: Error disabling queue 3 for asic 0 port 14 (switch-2)
May 28 11:47:08: %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling (switch-2)
(switch-2)
May 28 11:49:10: %SUPQ-4-PORT_QUEUE_STUCK: Port queue Stuck for asic 0 port 14 queue 3 (switch-2)
May 28 14:49:10.230: Error disabling queue 3 for asic 0 port 14 (switch-2)
May 28 11:52:17: %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling (switch-2)
(switch-2)
May 28 11:53:16: %SUPQ-4-PORT_QUEUE_STUCK: Port queue Stuck for asic 0 port 14 queue 3 (switch-2)
May 28 14:53:16.816: Error disabling queue 3 for asic 0 port 14 (switch-2)
May 28 12:07:41: %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling (switch-4)
(switch-4)
May 28 12:09:51: %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling (switch-3)
(switch-3)
May 28 12:13:18: %SUPQ-4-PORT_QUEUE_STUCK: Port queue Stuck for asic 0 port 14 queue 3 (switch-2)
May 28 15:13:18.586: Error disabling queue 3 for asic 0 port 14 (switch-2)
May 28 12:15:33: %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling (switch-3)
(switch-3)
May 28 12:14:54: %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling (switch-2)
The following versions:
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
2 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
3 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
4 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
05-29-2015 02:14 AM
ERROR MESSAGE NOTIFICATIONS (if any) Explanation: The error message SUPQ-4-CPUHB_RECV_STARVE will be displayed for the following conditions: 1. The issue mentioned in the Bug tool kit for the Bug ID CSCed03214. 2. The device may receive a "1-byte frame" (i.e. Start of Frame Delimiter (SFD) followed by one byte of data followed by End of Frame Delimiter (EFD)) under the following known network conditions. - Collisions on a 10 Mbps, half-duplex interface - Unplugging the cable after the 1st byte is received - Physical layer problems on a 1000Base-T SFP port - Receiving packets at 10 Mbps or 100 Mbps from a device that generates nibble-aligned preambles Due to a hardware issue, the "1-byte frame", which is an invalid Ethernet packet, is passed on to the forwarding logic instead of being dropped by the MAC. This can cause pointers in the RxPortFifo and/or RxBuffer of the ingress ASIC may get corrupted and locked up. Recommended Action: Hardcode the duplex and speed as mentioned in the above Bug ID. Also, upgrade your device with the latest version of the software as mentioned in the Bug release note. If the error message display persists, you may need the hardware replacement. Open a service request with Cisco at TAC Service Request Tool. The submitted error message(s) were not found. New error messages are added each month, check back frequently to see if your error message has been added. No information on error code SUPQ-4-PORT_QUEUE_STUCK
05-29-2015 12:15 PM
Errors stopped after have disabled one of stack ports of the switches stack, no matter what I disable.
06-02-2015 03:15 AM
Just had the same issue , we caused it from rolling out mls qos that triggered it , see below from TAC
Bug ID:
Bug Description:
Workarounds/Fixes:
12.2(55)SE9
15.0(2)EJ
15.0(2)EJ1
15.0(2)SE3
15.0(2)SE4
15.0(2)SE5
15.0(2)SE6
15.2(1)E
15.2(1)E1
Action Plan:
Hope this information helps.
06-02-2015 01:25 PM
Mark,
There is this BUG to switches 2960X? Following the versions of switches:
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
2 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
3 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
4 52 WS-C2960X-48TS-L 15.0(2)EX5 C2960X-UNIVERSALK9-M
06-03-2015 12:39 AM
I do not see it in the listed open caveats for your switch below but that does not mean its not its not valid , these devices can contain the same physical architecture and software and when a bug effects 1 platform it can usually effect another , the only way you will confirm is TAC it they have tools the public do not have access to and will be able to tell you and if its a bug TAC will most likely tell you to upgrade like us on our 3750x, your already on the safe harbour release and theres only 1 newer release ahead of you so i would try to confirm 1st
http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst2960x/software/15-0_2_EX/release_notes/OL30810.html#pgfId-228601
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