Cisco 2960X unable to boot

[RB117892]

Brand new switch that somehow lost it's image. When I turn the switch on, it goes to the switch: prompt and I am unable to do anything. When I run the boot command, it gives me an error stating "error loading "flash:/c2960............"  No such file or directory.  How do I get this switch to boot up using a default image. I can't get to the enable prompt to upload a new image. When I try and do the "enable" I recieve "unknown cmd: en"

Thanks.

[pdub206]

What is the output of the command

dir

You either have no image in your flash memory or it is not being selected by the boot command.

[RB117892]

switch: dir

List of filesystems currently registered:

                  bs[1]: (read-only)

               flash[9]: (read-write)

              xmodem[10]: (read-only)

                null[11]: (read-write)

                tftp[12]: (read-only)

[swicklund]

If you issue the command 

dir flash:

what files does it show?

[RB117892]

It only shows the following:

switch: dir flash:

Directory of flash:/

    2  -rwx  109       <date>               info

    3  drwx  512       <date>               update

  137  drwx  512       <date>               crashinfo_ext

  139  -rwx  676       <date>               vlan.dat

  140  -rwx  9548      <date>               config.text

  141  -rwx  3096      <date>               multiple-fs

  142  -rwx  57        <date>               private-config.text

117397K bytes available (1925K bytes used)

switch:

I'm in the process of following these steps to transfer a new .bin file over. http://www.cisco.com/c/en/us/support/docs/switches/catalyst-2950-series-switches/41845-192.html

[RB117892]

How does one transfer the .bin if they do not have HyperTerminal? The instructions I linked above were for HyperTerminal, which isn't on Windows 7. All I have is putty

• Issue the copy xmodem: flash:filename command on the switch.

  Here is an example:

  switch: copy xmodem: flash:c2955-i6q4l2-mz.121-13.EA1.bin
  Begin the Xmodem or Xmodem-1K transfer now...
  CCC

• From the top of the HyperTerminal window, choose Transfer > Send File.

[adwang_bing]

Ryan,

Since this is a 2960X, you should be able to copy the ios image from a usb flash drive to flash. This will be far faster than waiting on an xmodem copy.

[RB117892]

Ok that would be great. But are there instructions? I just did the xmodem transfer and it completed but then it stated I/O Error and the .bin file is not in the flash dir. So I need to do this again. If you could tell me how to do it via a USB drive, that would be great.

[adwang_bing]

Load the binary file onto a USB flash drive that is less than 8Gb in size and plug it into either of the USB ports on the front of the switch (left one is usbflash0:, right one is usbflash1:) 

! at the switch: prompt enter the command -->

copy usbflash0:name_of_image.bin flash:name_of_image.bin 

! or

copy usbflash1:name_of_image.bin flash:name_of_image.bin 

! once the copy is complete tell the switch to boot

boot 

[swicklund · Accepted solution]

If I understand you may want to reset it to factory defaults.  You can then load your OS and config via tftp.  

To reload:

To reset the switch:

• Press and hold the Mode button. The switch LEDs begin blinking after about 3 seconds.
• Continue holding down the Mode button. The LEDs stop blinking after 7 more seconds, and then the switch reboots.

The switch now operates like an unconfigured switch. You can enter the switch IP information by using Express Setup.

The cisco link is:

http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst2960xr/hardware/quick/guide/b_gsg_2960xr.html

[VuyokaziMasilela1955]

Hi Support

I have a problem, Cisco 2960X switch is showing boot fail when consoling on it. I tried pressing in the mode button but no changes at all, please assist.

[VuyokaziMasilela1955]

Any feedback please?

[VuyokaziMasilela1955]

Any feedback on this please ?

[RB117892]

I was able to finally get this working using hyperterminal (hilgraeve) at 115200 baud rate. Thx again for the help and ideas!

[confreg01]

I find xmodem to be very time consuming, hence the below:

Setup your tftp server.

Place your 2960X image on tftp.

Plug cable into Management (Interface FastEthernet0) port and apply below:

set IP_ADDR 10.0.0.98/255.255.255.0

set DEFAULT_ROUTER 10.0.0.5

ping 10.0.0.5

BOOT=tftp://10.0.0.5/c2960x-universalk9-mz.152-7.E4.bin

boot tftp://10.0.0.5/c2960x-universalk9-mz.****.bin

NB*

To avoid the below, do the following

set

BOOT=tftp://10.0.0.5/c2960x-universalk9-mz.152-7.E4.bin

The system is unable to boot automatically. The BOOT
environment variable needs to be set to a bootable
image.

Would you like to enter the initial configuration dialog? [yes/no]: n
Switch>

en
conf t
int vl 1
ip add 10.0.0.89 255.255.255.0
no sh
exit
exit

conf t
int ra GigabitEthernet2/0/1 - 50
swi
swi mode acc
spann portfas
no shu
int ra Te2/0/1 - 2
swi
swi mode acc
spann portfas
no shu
end
archive download-sw /overwrite tftp://10.0.0.5/c2960x-universalk9-tar.152-7.E0a.tar