Re: Cisco 4948-10GE Won't Boot into iOS

ntic1nd9dtnm · ‎01-14-2022

I tried to upgrade my cisco before and it stop booting up after i rebooted. Now whenever it boots with autoboot i see...

**********************************************************
* *
* Welcome to Rom Monitor for WS-C4948-10GE System. *
* Copyright (c) 2003-2011, by Cisco Systems, Inc. *
* All rights reserved. *
* *
**********************************************************

Rom Monitor Program Version 12.2(31r)SGA7
Supervisor: WS-C4948-10GE Chassis: WS-C4948
Hardware Revisions - Board: 8.5 CPLD Gill: 20

MAC Address : 00-19-e8-f3-cc-bf
IP Address : xxxxxxxxxxx (censored)
Netmask : xxxxxxxxxxx (censored)
Gateway : xxxxxxxxxxx (censored)
TftpServer : Not set.

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.
. . . . .

******** The system will autoboot now ********

config-register = 0x2101

Autobooting using the first file from bootflash.....

Rommon reg: 0x00004180
############
Decompression done, relocating ...

k2diags version 5.7

prod: WS-C4948-10GE part: 73-9344-08 serial: FOX104809RT

Power-on-self-test for Module 1: WS-C4948-10GE
Port/Test Status: (. = Pass, F = Fail, U = Untested)

Cpu Subsystem Tests ...
seeprom: . temperature_sensor: .

Port Traffic: L2 Serdes Loopback ...
0: . 1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: .
12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .
24: . 25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: .
36: . 37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: .
62: . 63: .

Port Traffic: L2 Asic Loopback ...
0: . 1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: .
12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .
24: . 25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: .
36: . 37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: .
62: . 63: .

Switch Subsystem Memory ...
1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: . 12: .
13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: . 24: .
25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: . 36: .
37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: . 48: .
49: . 50: . 51: .

Module 1 Passed

Exiting to ios...

Rommon reg: 0x00000180
#######################################################
Decompression done, relocating ...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-ENTSERVICESK9-M), Version 15.0(2)SG11, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 24-Oct-16 09:48 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x123AECA8

Which from what i can tell is wrong because i am suppose to get a running IOS.... after decompression done...

So i am stuck in rommon mode, where i can check the bootflash dir, with result of....

rommon 7 >dir bootflash:

File size Checksum File name
--------------------------------------------------
19478268 bytes (0x12936fc) 0x70f11219 cat4500-entservicesk9-mz.150-2.SG11.bin
426652 bytes (0x6829c) 0xe81ccb85 cat4500-ios-promupgrade-122_31r_SGA7(deleted)

Total space = 61341696 bytes, Available = 41436520 bytes

My set resulted in....

rommon 4 >set
PS1=rommon ! >
CV=bootflash:cat4000-i9k91s-mz.122-25.EWA8.bin
RommonVer=12.2(31r)SGA7
ConfigReg=0x2101
EnableAutoConfig=1
RET_2_RTS=00:39:08 UTC Thu Jan 13 2000
RET_2_RCALTS=947723998
Netmask=255.255.255.0
IpAddr=192.168.1.xxx
Broadcast=192.168.1.xxx
Gateway=192.168.1.xxx
ConsecPostPassedCnt=73
BootedFileName=bootflash:cat4500-entservicesk9-mz.150-2.SG11.bin

I also tried booting from tftp as per cisco support page... https://www.cisco.com/c/en/us/support/docs/switches/catalyst-4000-series-switches/24061-149.html#image

Which still gives me the same error

rommon 15 >boot tftp://192.168.1.xxx/cat4500-ipbasek9-mz.150-2.SG9.bin

Tftp Session details are ....

Filename : /cat4500-ipbasek9-mz.150-2.SG9.bin
IP Address : 192.168.1.xxx
Loading from TftpServer: 192.168.1.xxx

Received data packet # 24650
Rommon reg: 0x00004180
############
Decompression done, relocating ...

k2diags version 5.7

prod: WS-C4948-10GE part: 73-9344-08 serial: FOX104809RT

Power-on-self-test for Module 1: WS-C4948-10GE
Port/Test Status: (. = Pass, F = Fail, U = Untested)

Cpu Subsystem Tests ...
seeprom: . temperature_sensor: .

Port Traffic: L2 Serdes Loopback ...
0: . 1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: .
12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .
24: . 25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: .
36: . 37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: .
62: . 63: .

Port Traffic: L2 Asic Loopback ...
0: . 1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: .
12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .
24: . 25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: .
36: . 37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: .
62: . 63: .

Switch Subsystem Memory ...
1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: . 12: .
13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: . 24: .
25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: . 36: .
37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: . 48: .
49: . 50: . 51: .

Module 1 Passed

Exiting to ios...

Rommon reg: 0x00000180
##################################################
Decompression done, relocating ...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASEK9-M), Version 15.0(2)SG9, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Thu 25-Sep-14 05:07 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x120977A8

I don't think i can change the bootflash without getting into iOS to delete. I only have access to Rommon commands. All in all i don't know how to proceed without access to iOS and access to rommon only.

Also sorry for censoring the IP Address, wasn't sure if it was ok to post it.

Leo Laohoo · ‎01-14-2022

@ntic1nd9dtnm wrote:

config-register = 0x2101

Autobooting using the first file from bootflash.....

Config-Registry is 0x2101 so the supervisor card will boot the first IOS file found in the bootflash. So this behaviour is correct.

@ntic1nd9dtnm wrote:

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-ENTSERVICESK9-M), Version 15.0(2)SG11, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 24-Oct-16 09:48 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x123AECA8

So after this stage, nothing happens?

ntic1nd9dtnm · ‎01-14-2022

It hangs there i see nothing after. To clarify, i do not get response from server telling me to press return or anything. I cannot enter the mode where i see

switch>

It just has a blinking box with no text, nothing after the last line. I press Ctrl +c/return and stuff to try to get a response, but nothing.

Leo Laohoo · ‎01-14-2022

@ntic1nd9dtnm wrote:

switch>

Wait ... This is where it stops? The prompt it "Switch>"?

ntic1nd9dtnm · ‎01-14-2022

No, i am saying i don't see anything, when the iOS is loaded, i should see something like "switch>" right?

PS - Sorry if i caused confusing when i was trying to elaborate, here is a picture of the console

Leo Laohoo · ‎01-14-2022

I think the switch is dead.

ntic1nd9dtnm · ‎01-14-2022

Is there anyway to be sure? I saw another thread that was VERY close but the switch had Module 1 Failed (https://community.cisco.com/t5/switching/cisco-4948-10ge-hangs-at-image-text-base-on-boot/td-p/4101737), but mine has passed. Not even sure if that is indicating the health of the switch or health of something else.

Now that i rechecked....you responded to that person too, lol.

ntic1nd9dtnm · ‎01-30-2022

After that text "Image text-base: 0x10000000, data-base: 0x123AECA8" , it will be no lines. Nothing i press will enter or change the blinking box at the end. I left it on for days to see maybe it's slowly loading something, but nope. Still like that.

marce1000 · ‎01-30-2022

- Have a cold start (from power on ) , also have the console connected, scrutinize the self tests.

M.

-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

ntic1nd9dtnm · ‎02-14-2022

Sorry for the late response, but the unit gives the same response from a cold start. Is there a way to factory reset the entire unit to a default factory IOS without leaving rommon mode? If not I think this unit is either bricked or something, because I cannot get any input to work.